In this insightful interview, Ankit Kedia , VP of Revenue Growth at Dropthought, discusses the transformative power of real-time feedback and AI in enhancing customer experience (CX). He delves into how hyper-personalization, automation, and predictive analytics are shaping the future of CX. Ankit also shares the trends driving innovation in omni-channel integration, data privacy, and […]
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In this exclusive interview, Jyoti Arora, Head of Customer Experience at Borosil, shares invaluable insights into how the company is transforming customer interactions and setting new benchmarks in the industry. Jyoti discusses Borosil’s commitment to a customer-first approach, highlighting the innovative strategies they’ve employed to enhance customer satisfaction and loyalty. She delves into the role […]
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Join us for an exclusive interview with Rakesh Gupta, Head of Customer Services and Customer Experience at Panasonic, as he shares invaluable insights into how Panasonic is revolutionizing customer support and experience. In this engaging discussion, Rakesh delves into the methods Panasonic employs to ensure that customer concerns and inquiries are addressed promptly and effectively, […]
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Watch this exclusive interview with Venkatesh Kidambi, Chief Digital Transformation Officer at MTR Foods Private Limited, as he shares invaluable insights on leveraging digital transformation to enhance customer experience. Discover how digital transformation can improve the most critical touchpoints in the customer journey, integrate omnichannel approaches to create a seamless and unified customer experience across […]
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Watch our exclusive interview with Suraj Shetty, a visionary leader in the field of Customer Experience. In this insightful discussion, Suraj shares his expertise on the evolving landscape of customer interactions, the impact of technology, and strategies for creating exceptional customer experiences.
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In this insightful interview, Nikhil Asopa, Senior Vice President & Head Customer Service at Tata Digital, shares his expertise in enhancing the digital customer experience. Nikhil discusses the importance of understanding customer needs and leveraging technology to provide personalised and seamless service. He emphasises the role of data analytics in identifying pain points and improving […]
Read MoreIn a world that thrives on data and technological advancements, customer experience is evolving at an unprecedented rate. Businesses, particularly in the financial and service sectors, are leveraging analytics to revolutionize the way customers interact with their products and services. In this exclusive interview with Atrideb Basu, Senior Director of Analytics and Software at CRIF, […]
Read MoreEaseMyTrip has announced a groundbreaking partnership with Google Wallet, aiming to transform the travel landscape by offering a seamless journey for travellers. This collaboration integrates all booking necessities into a single, user-friendly wallet, providing a hassle-free experience. Android users can simply download the Google Wallet app and log in using their Google credentials to access […]
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In an era where global business dynamics are rapidly evolving, understanding the intricacies of operating in diverse markets has never been more crucial. Noble Enterprises, CFO, Vipin Yadav, in conversation with Nidhi Arora, executive editor, CX-Net, shares the pivotal role in sculpting an exceptional customer experience in the B2B manufacturing landscape. Exploring the depths of […]
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In an industry where customer service is paramount, the financial sector stands at the crossroads of innovation and tradition. In this insightful interview, Nidhi Arora of CX-Net speaks with Mr. Mayank Jain, the Head of Customer Service at Aditya Birla Finance, to explore the evolving landscape of customer interactions in finance. With over two decades […]
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