Watch this exclusive interview with Venkatesh Kidambi, Chief Digital Transformation Officer at MTR Foods Private Limited, as he shares invaluable insights on leveraging digital transformation to enhance customer experience. Discover how digital transformation can improve the most critical touchpoints in the customer journey, integrate omnichannel approaches to create a seamless and unified customer experience across various digital platforms and traditional channels, and explore the role of personalisation in customer experience and how MTR Foods ensures their efforts are effective and well-received. Understand how customer data is leveraged to create predictive models that influence strategic decisions, driving a more personalized and impactful customer experience. This interview is packed with actionable strategies and insights for professionals looking to elevate their customer experience through digital innovation. Don’t forget to like, comment, and subscribe to our channel for more exclusive content on customer experience and digital transformation!
