Wipro has announced the appointment of Sanjeev Jain as its new Chief Operating Officer (COO), following the resignation of former COO Amit Choudhary last Friday. Jain will report directly to CEO Srini Pallia and continue as a member of Wipro’s Executive Committee. Sanjeev Jain joined Wipro in 2023 and has since held significant senior roles […]
Read MoreCleartrip is enhancing customer satisfaction by introducing exclusive flight and hotel booking benefits for Flipkart Plus and Myntra Insiders members. This strategic initiative highlights Cleartrip’s commitment to boosting customer loyalty within the Flipkart Group’s ecosystem, which encompasses Cleartrip and Myntra. Key Features of the Flipkart Group Companies Benefits Program: Flipkart VIP: VIP tier members can access […]
Read MoreWalmart-owned e-commerce giant Flipkart has launched its latest innovation, the Flipkart IRIS (Insights and Research Intelligence System). This sophisticated platform is meticulously designed to offer brands detailed intelligence on customer behaviour, aiming to enhance their performance on Flipkart through actionable insights, promoting growth, and supporting informed decision-making. Flipkart IRIS is set to revolutionise how brands […]
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Startek announced the launch of Startek Generative AI, an innovative suite of Generative AI solutions designed to accelerate and enhance business processes, ensuring greater efficiency and effectiveness. Startek Generative AI transcends basic automation by offering a strategic approach that enhances agent productivity, streamlines operations, and personalises the customer journey. Leveraging generative AI tools, this new […]
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Talisma Corporation Pvt. Ltd., a prominent provider of customer experience solutions, has partnered with US-based xAmplify. This collaboration aims to introduce xAmplify’s partner enablement platform to the Indian market, enhancing organizational productivity through a centralized information platform. The new platform will empower stakeholders across sales, marketing, and customer support, fostering a customer-centric culture within organizations. […]
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Dhaval Mankad has announced his appointment as Vice President – IT (CIO) at Vadilal Industries Limited. Mankad expressed his excitement about the new role, stating, “I am thrilled to join Vadilal Industries Limited as their Vice President – IT (CIO). I am eager to contribute my expertise and experience to the Group’s ongoing success and […]
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Air India has announced the appointment of Sanjay Sharma as its new Chief Financial Officer (CFO), effective June 10th, 2024. Reporting to Campbell Wilson, the Managing Director (MD) and Chief Executive Officer (CEO), Sharma steps into the role as Vinod Hejmadi retires after three decades of service. Sanjay Sharma brings over thirty years of extensive […]
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In a strategic move to enhance brands’ customer engagement return on investment (ROI), Digitas India has partnered with MoEngage, a leading AI-powered customer engagement platform. By joining the MoEngage Catalyst Partner program, Digitas India aims to accelerate brand scaling through innovative and data-driven solutions. The partnership leverages MoEngage’s AI-powered customer engagement capabilities with Digitas India’s […]
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Commvault has announced the appointment of Gareth Russell as Field Chief Technology Officer of Security for Asia Pacific (APAC), enhancing the company’s cyber resilience expertise. In response to the escalating threat posed by ransomware, Commvault is committed to sharing its technical knowledge in data security and cyber resilience with more clients and partners in the […]
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Stryker has unveiled its latest initiative with the opening of a Customer Experience Centre at Stryker’s Global Technology Centre (SGTC) in Gurugram. This cutting-edge facility is meticulously designed to showcase Stryker’s renowned portfolio of medical equipment, offering customers an immersive environment to interact with the brand’s emerging technologies. The Customer Experience Centre is poised to […]
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