Cognizant and Lineage Forge Alliance to Elevate Cold Chain Customer Experience
admin July 29, 2025
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Cognizant and Lineage Forge Alliance to Elevate Cold Chain Customer Experience

Cognizant has strengthened its partnership with Lineage, Inc., the world’s largest temperature-controlled warehouse REIT, to drive a new era of customer experience in cold chain logistics. This collaboration focuses on leveraging cutting-edge technologies, including Agentic AI solutions, to enhance service reliability and deliver innovative customer support models. Redefining Standards in Cold Chain Logistics According to Surya Gummadi, President […]

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ASAPP Strengthens Generative Agent with Advanced Features for Enhanced AI Control in Contact Centers
admin July 24, 2025
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ASAPP Strengthens Generative Agent with Advanced Features for Enhanced AI Control in Contact Centers

ASAPP, a leading innovator in AI-driven contact center solutions, has unveiled significant upgrades to its flagship GenerativeAgent platform. Designed to elevate the quality, safety, and oversight of AI-powered customer interactions, these new features aim to bridge the gap between automation scale and real-world service expectations. The updated GenerativeAgent empowers enterprises to confidently deploy AI voice and chat […]

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Tata Sons Names Bhaskar Roy as Head of AI for Customer Experience
admin July 22, 2025
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Tata Sons Names Bhaskar Roy as Head of AI for Customer Experience

In a significant step towards accelerating its digital transformation journey, Tata Sons Limited has appointed Bhaskar Roy as the Head of AI (Customer Experience) within its Group Digital and Innovation Division. This appointment underscores the Tata Group’s commitment to embedding artificial intelligence at the heart of customer experience and innovation. Bhaskar Roy: A Veteran Leader with a Passion for Data-Led Innovation Bhaskar brings with […]

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Tiger Analytics Launches Agentic AI Solutions in New AWS Marketplace Category
admin July 21, 2025
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Tiger Analytics Launches Agentic AI Solutions in New AWS Marketplace Category

Tiger Analytics, a global leader in AI and advanced analytics, has announced the launch of its Agentic AI Solutions in the newly introduced AI Agents and Tools category on AWS Marketplace. This strategic move enables organizations—particularly in the retail sector—to seamlessly access and deploy next-generation AI agent capabilities directly through their AWS accounts. Driving Innovation […]

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Kantar Unveils ‘ExperienceEvaluator’ to Revolutionise Customer Experience Strategy
admin July 21, 2025
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Kantar Unveils ‘ExperienceEvaluator’ to Revolutionise Customer Experience Strategy

Kantar, a global leader in marketing data and analytics, has introduced ExperienceEvaluator, a dynamic and cost-efficient Customer Experience (CX) solution. Designed to help brands measure and elevate customer interactions across touchpoints, the new tool supports accelerated growth by enhancing brand perception and improving competitive positioning. Rapid Insights to Drive Actionable Change With the ability to deliver […]

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Jazeera Airways Unveils Phase One of Its Customer Experience Platform
admin July 18, 2025
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Jazeera Airways Unveils Phase One of Its Customer Experience Platform

Kuwait-based Jazeera Airways has launched the first phase of a Customer Experience (CX) and Feedback Intelligence Platform, in partnership with LitmusWorld, marking a major step forward in its digital transformation journey. CX Platform Built on Enhanced Passenger Service Systems This new platform is strategically integrated with the airline’s recently upgraded Passenger Service Systems (PSS). It’s […]

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Vonage and AWS Team Up to Launch AI-Powered Voice Integration for Next-Gen Customer Experience
admin July 17, 2025
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Vonage and AWS Team Up to Launch AI-Powered Voice Integration for Next-Gen Customer Experience

Vonage, a leading provider of cloud communications and a subsidiary of Ericsson, has joined forces with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, an AI-driven voice agent, into its Voice API. This strategic collaboration is aimed at delivering highly realistic and responsive voice experiences that boost customer satisfaction and improve business efficiency. AI […]

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Kantar Unveils Experience Evaluator for Fast-Track CX Optimisation
admin July 15, 2025
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Kantar Unveils Experience Evaluator for Fast-Track CX Optimisation

Kantar has launched a new solution, ExperienceEvaluator, to help brands accelerate customer experience (CX) benchmarking and enhancement with insights delivered in as little as four days. Built on Proven MDX Framework The tool leverages Kantar’s proprietary Meaningfully Different Experiences (MDX) methodology — a framework backed by over 30 years of research — to link customer […]

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