Kalona Cooperative Technology Company (KCTC), one of Iowa’s leading telecommunications providers, has teamed up with GOCare, a SaaS leader in digital customer experience solutions, to strengthen its customer engagement strategy and support network growth.
Established in 1905, KCTC has evolved into a modern telecom company delivering advanced broadband services. With its focus on innovation and community-driven service, KCTC continues to adopt next-generation technologies to provide exceptional connectivity and customer support.
“Customers are at the center of everything we do,” said Casey Peck, General Manager of KCTC. “By integrating GOCare’s solutions, we’re ensuring seamless, real-time communication and proactive service that keeps our members connected and engaged.”
As part of the partnership, KCTC is deploying GOCare Messenger and GOCare Connect, part of the company’s Digital Experience Platform.
Key outcomes of this collaboration include:
- Enhanced engagement across SMS, email, social media, and web chat.
- Integrated platforms through connections with NISC iVue (billing & OSS), Calix Service Cloud (network management), Salesforce CRM, and CheckPoint Solutions—empowering KCTC teams to resolve customer needs faster and more efficiently.
- Streamlined operations, improving first-contact resolution, scaling service capacity, and lowering operational costs through automation.
Mike Roddy, CEO and Co-Founder of GOCare, highlighted: “KCTC’s strong customer-first culture and technology adoption make them an ideal partner. Together, we’re enabling faster response times, better engagement, and operational excellence.”
With this partnership, KCTC reinforces its mission to deliver cutting-edge broadband solutions while ensuring exceptional experiences for its customers.
