Unity Small Finance Bank (Unity Bank), one of India’s emerging new-age banks, has joined hands with IBM to strengthen its API-first approach and drive faster customer experience innovation. By deploying IBM Cloud Pak for Integration and leveraging IBM Consulting’s expertise, the bank has created a secure and centralized platform to manage its growing Application Programming Interface (API) ecosystem.
The new API hub enables seamless management of both internal and external APIs across hybrid cloud environments, including on-premises systems and AWS. With the integration of an advanced API Gateway, Unity Bank can now streamline connectivity between core banking applications, digital channels, and business workflows. This transformation is expected to reduce the time-to-market for new APIs and features by nearly 50%, while improving API issue resolution efficiency by about 30%.
By providing standardized, secure, and real-time access to critical data, Unity Bank is empowering fintech partners, developers, and corporate clients to co-create innovative, personalized financial solutions. This enables the delivery of hyper-personalized services, smarter product recommendations, and stronger customer engagement.
Yusuf Roopawalla, CIO of Unity Small Finance Bank, stated, “Our goal has always been to simplify banking through technology. With IBM’s expertise, we now have a resilient, future-ready backbone that accelerates innovation, enhances scalability, and helps us design richer customer journeys.”
IBM leaders emphasized the significance of seamless integration for modern banks. Viswanath Ramaswamy, VP – Technology, IBM India & South Asia, noted that robust API management empowers IT teams to unlock greater business value, while Rishi Aurora, Managing Partner – IBM Consulting India & South Asia, highlighted that centralized governance and automation are critical to building a secure, scalable banking infrastructure.
The deployment, powered by IBM Cloud Pak for Integration on Red Hat OpenShift, delivers improved reliability, enhanced IT security, real-time analytics, centralized visibility, and faster partner onboarding. With this collaboration, Unity Bank is unlocking the full potential of its digital assets to deliver speed, innovation, and value to customers in an evolving financial landscape.
