Foundever, a global leader in customer experience (CX), digital operations, and analytics, has announced a major leadership transition with the appointment of Chris Halbard as Chief Executive Officer.
Halbard, who joined earlier this year as CEO for the EMEA market, will now take on the global CEO role, reporting directly to Laurent Uberti, company co-founder, who continues as Group CEO and Executive Chairman.
As part of the restructuring, Olivier Camino, co-founder, transitions from Global COO to Chief Strategy Officer, while Michelle Parks steps into the role of Global Chief Operating Officer. These changes are designed to drive organizational transformation and enhance value creation for clients worldwide.
Uberti emphasized the importance of the leadership shift:
“Chris’s vision and leadership are crucial as Foundever evolves into a global, integrated CX, digital operations, and insights partner. His ability to scale growth across people, technology, and data will strengthen our positioning for the future.”
CX Evolution in the Era of AI
The leadership reshuffle comes at a pivotal moment for the customer experience industry. Businesses are increasingly adopting AI, automation, and predictive analytics to optimize customer interactions. However, challenges remain—fragmented data, weak change management, and technology-first approaches often hinder measurable business outcomes.
While 88% of enterprises are deploying AI/ML tools, only a quarter are seeing tangible revenue growth from these investments, highlighting the need for deeper integration of AI with human expertise.
Experts note that CX transformation requires moving beyond technology adoption to holistic strategies that combine AI, data-driven insights, and operational innovation. This shift enables proactive decision-making, hyper-personalization, and improved engagement across channels.
Looking Ahead
Under Halbard’s leadership, Foundever aims to strengthen its position as a trusted partner in customer engagement, digital transformation, and AI-powered operations, ensuring that businesses can deliver meaningful experiences in the moments that matter most.
Halbard expressed his vision for the company’s future:
“We are entering a new era where AI, automation, and digital solutions seamlessly integrate with human talent. Our mission is to empower clients with innovative approaches that create stronger, more authentic customer connections.”
