Forethought, a specialist in agentic AI for customer experience, has announced that its customers have collectively realized more than $1 billion in return on investment since the company’s inception in 2018. The milestone follows the launch of three new capabilities — Headless Forethought, Custom Insights, and Browser Agent — designed to give enterprises greater control […]
Read More
insured.io, a provider of cloud-native, omnichannel engagement solutions for insurers, has been selected by Gulf States Insurance Group to advance its digital transformation strategy and enhance interactions with policyholders. By implementing the insured.io platform, Gulf States is strengthening the customer experience for its brands—Gulf States and Coastal American—across Louisiana, Mississippi, and Alabama. As part of […]
Read More
Inn-Flow, the leading all-in-one back-office platform built for hotels, announced the addition of two seasoned technology leaders to its executive leadership team. As part of a strategic growth initiative, Lee Bridges has been appointed Chief Product Officer, and Daniel Scagnelli joins the company as Senior Vice President of Customer Experience. These key leadership appointments reflect the company’s continued commitment […]
Read More
Dubai-based airline flydubai has entered into a strategic collaboration with Amperity, a leading AI-driven customer data platform, to modernize its customer data management framework and elevate the overall passenger experience. The initiative forms part of the airline’s broader digital transformation strategy focused on innovation and customer-centric growth. The partnership integrates flydubai’s vision for enhanced customer […]
Read More
Berlin-headquartered customer experience automation company Parloa has raised $350 million in a late-stage funding round, valuing the company at $3 billion. The investment was led by General Catalyst, with strong participation from existing backers including EQT Ventures, Altimeter Capital, Durable Capital Partners, and Mosaic Ventures. This latest capital infusion comes just seven months after Parloa’s […]
Read More
Reliance Matrix, a leading provider of employee benefits and absence management solutions, has announced the promotion of James Huebner to Vice President of Client Management. In his expanded role, Huebner will lead the organization’s enterprise-wide customer experience (CX) agenda, with a mandate to drive innovation, consistency, and service excellence across its national service and account […]
Read More
FirstComm, a prominent provider of advanced communications and managed technology services, has announced the appointment of David Battaglia as Vice President of Customer Experience. The leadership addition reflects the company’s continued focus on enhancing customer outcomes, strengthening operational performance, and supporting long-term, scalable growth. Battaglia brings extensive experience as a transformation and operations leader across […]
Read More
In today’s competitive digital economy, businesses are judged not just by the quality of their products or services. Customer experience has become a major differentiator, driving loyalty, retention, and long-term growth. As organizations invest in technologies focused on customers, two terms can cause confusion: CRM (Customer Relationship Management) and CX (Customer Experience) platforms. While they […]
Read More
Freshworks has rolled out three new artificial intelligence-driven capabilities for its Freshdesk platform, aiming to address fragmented customer service environments and the growing expectation for quicker, more personalized support. The enhancements are designed to help service teams manage rising interaction volumes while maintaining efficiency and cost control. The US-based SaaS company announced the launch of Freshdesk […]
Read More
CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.
Copyright © cxnet 2025. All rights reserved
