FirstComm, a prominent provider of advanced communications and managed technology services, has announced the appointment of David Battaglia as Vice President of Customer Experience. The leadership addition reflects the company’s continued focus on enhancing customer outcomes, strengthening operational performance, and supporting long-term, scalable growth.
Battaglia brings extensive experience as a transformation and operations leader across telecom, cloud, and SaaS organizations. Throughout his career, he has led globally distributed teams across North America, EMEA, and APAC, delivering large-scale modernization programs, operational efficiencies, and enterprise-wide change initiatives. His leadership philosophy emphasizes aligning people, processes, and technology to build resilient and scalable operations.
Commenting on the appointment, Paul Van Hyfte, CEO of FirstComm, stated that customer experience remains central to the company’s mission. He highlighted Battaglia’s global exposure, operational discipline, and people-first leadership style as key strengths that will support FirstComm’s continued investments in innovation and service improvement.
Recognized for simplifying complex operational challenges, Battaglia has consistently helped organizations improve execution, strengthen cross-functional collaboration, and remove inefficiencies. He is also known for fostering high-performance cultures by developing talent, setting clear expectations, and promoting shared accountability.
Expressing his enthusiasm for the role, Battaglia said he looks forward to contributing to FirstComm’s customer-centric vision. He emphasized that strong operational foundations are essential to delivering exceptional customer experiences and noted his intent to work closely with teams to build alignment, consistency, and momentum as the company scales.
Battaglia’s appointment aligns with FirstComm’s broader strategy to reinforce its leadership bench and advance operational modernization, service excellence, and customer-focused innovation in 2026 and beyond.
