First City Monument Bank (FCMB) has announced a strategic alliance with Truecaller, the world’s leading platform for verified communication, in a move designed to redefine customer engagement and strengthen digital trust across Nigeria’s financial ecosystem.
This partnership comes at a critical time when digital banking and online transactions are expanding rapidly, but so too are cases of impersonation, phishing, and financial fraud. Recognizing the growing need to safeguard customers, FCMB has adopted Truecaller’s Customer Experience Solution and Branded Caller ID, ensuring that every phone call from the bank is instantly verifiable by customers.
With this integration, FCMB customers will now see the bank’s official name, logo, and brand details displayed directly on their mobile screens whenever they receive a call. This level of transparency eliminates uncertainty about the authenticity of communications, allowing customers to trust that sensitive calls—such as those related to transaction alerts, security notifications, account updates, or service inquiries—are indeed from the bank.
The bank emphasized that the collaboration is not just about convenience; it represents a strategic commitment to customer safety and digital confidence. By adopting Truecaller’s verified caller identity solution, FCMB is taking proactive steps to address the rising challenge of fraudsters who often exploit phone calls to impersonate financial institutions and deceive unsuspecting customers.
Truecaller’s Branded Caller ID also empowers FCMB to deliver a more seamless and engaging customer experience. By combining safety with clarity, the bank can strengthen its relationship with customers, reduce the risk of fraud, and enhance trust in every interaction.
Commenting on the initiative, FCMB highlighted that the partnership aligns with its broader digital transformation strategy, which prioritizes innovation, data security, and customer-centric solutions. The bank believes that investing in such technology is essential to reinforcing its reputation as a reliable, transparent, and forward-looking financial institution.
Ultimately, this collaboration marks a significant step forward in promoting secure digital engagement within Nigeria’s banking sector. As fraud schemes become more sophisticated, FCMB’s partnership with Truecaller demonstrates how financial institutions can leverage cutting-edge technology to stay ahead, protect their customers, and build a more trusted digital ecosystem.
