e& UAE Partners with KredosAi to Redefine Personalised Customer Engagement Through AI and Empathy
admin November 1, 2025
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e& UAE Partners with KredosAi to Redefine Personalised Customer Engagement Through AI and Empathy

e& UAE, the leading telecom operator and the flagship brand of global technology group e&, has entered into a strategic partnership with KredosAi, a human-centric artificial intelligence platform, to transform how it connects with customers. The two companies have signed a Memorandum of Understanding (MoU) to co-develop an AI-powered personalised communication platform designed to deliver faster, more empathetic customer support […]

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Tesla Redefines Automotive Service with AI-Powered App Experience
admin October 31, 2025
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Tesla Redefines Automotive Service with AI-Powered App Experience

Tesla is once again setting new benchmarks in the automotive industry by integrating artificial intelligence (AI) into its customer service ecosystem. This innovation was recently highlighted when Tesla enthusiast Sawyer Merritt shared on social media his seamless experience using the Tesla Service app for a minor Model Y repair—showcasing real-time updates, app-based communication, and proactive […]

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Verizon Integrates AI to Transform Customer Experience and Streamline Service Offerings
admin October 30, 2025
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Verizon Integrates AI to Transform Customer Experience and Streamline Service Offerings

Verizon Communications (VZ) is advancing its digital transformation by integrating artificial intelligence (AI) across its operations to redefine customer engagement and simplify its product portfolio. The initiative aims to deliver smarter, faster, and more personalized services, reinforcing Verizon’s leadership in the U.S. telecommunications market. Through this strategic move, Verizon seeks to enhance service delivery efficiency, […]

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Customer Communication as a Growth Lever
admin October 30, 2025
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Customer Communication as a Growth Lever

Most companies are obsessed with new customer acquisition. They spend big on ads, promos, and partnerships, chasing fresh leads every quarter. But in doing so, they often ignore a goldmine—the customers they already have. Your existing customers are your most valuable growth asset. And the way you communicate with them might be the most underrated […]

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Treasure Data Launches AI Marketing Cloud to Redefine Intelligent, Personalized Engagement
admin October 29, 2025
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Treasure Data Launches AI Marketing Cloud to Redefine Intelligent, Personalized Engagement

Treasure Data has officially launched its AI Marketing Cloud, a new platform designed to empower marketing teams with AI-driven intelligence, automation, and hyper-personalization across every customer touchpoint. Unveiled at CDP World 2025, the AI Marketing Cloud integrates trusted customer data, secure AI agents, and intelligent activation capabilities within a single unified ecosystem. This evolution transforms […]

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NBF Expands Personal Banking Network to Elevate Customer Experience in the UAE
admin October 28, 2025
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NBF Expands Personal Banking Network to Elevate Customer Experience in the UAE

The National Bank of Fujairah (NBF) is stepping up its personal banking strategy to meet the UAE’s fast-evolving financial landscape—where customer expectations, digital transformation, and inclusive banking are reshaping how people engage with their banks. With individuals, families, and businesses seeking more personalised, transparent, and purpose-driven financial relationships, NBF is broadening its retail and Islamic […]

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Top 3 CX Tools & Solutions for Modern Businesses
admin October 27, 2025
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Top 3 CX Tools & Solutions for Modern Businesses

Customers no longer remain loyal due to price or product alone in today’s experience-driven economy; rather, they do so because of the way you make them feel. Leading brands around the world have already come to the realization that providing outstanding experiences at every touchpoint calls for more than just intuition; it calls for clever CX […]

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PayNearMe Launches AI-Powered Intelligent Virtual Agent to Redefine Customer Engagement Through PayXM™
admin October 25, 2025
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PayNearMe Launches AI-Powered Intelligent Virtual Agent to Redefine Customer Engagement Through PayXM™

PayNearMe, a leading fintech company revolutionizing digital payments, has announced the launch of its new AI-powered Intelligent Virtual Agent (IVA) — an advanced automation solution integrated within its PayXM™ platform. This innovation marks a major step in PayNearMe’s ongoing mission to enhance Payment Experience Management by empowering non-commerce businesses to deliver personalized, seamless, and automated […]

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Bright Pattern and Voxtron Strengthen Partnership to Drive AI-Powered CX Innovation in the UAE
admin October 24, 2025
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Bright Pattern and Voxtron Strengthen Partnership to Drive AI-Powered CX Innovation in the UAE

Bright Pattern, a global leader in AI-driven omnichannel contact center solutions, has expanded its strategic alliance with Voxtron Middle East LLC, a premier Dubai-based provider of communication technologies. The partnership aims to accelerate the adoption of AI-powered customer experience (CX) solutions across enterprises in the UAE. Under this collaboration, Voxtron’s flagship cloud contact center platform, […]

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GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience
admin October 17, 2025
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GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience

GTT Communications Inc., a global leader in networking and security-as-a-service solutions for multinational enterprises, has announced the successful launch of its new AI Factory, developed in collaboration with Insight Enterprises, NVIDIA, and Dell Technologies. The AI Factory is built on Dell PowerEdge servers powered by the NVIDIA accelerated computing platform, forming the backbone of GTT’s […]

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