The LaLiT Suri Hospitality Group has announced the appointment of Harmeet Kaur as General Manager – Corporate Marketing & Customer Experience. With close to 30 years of experience in customer engagement, marketing strategy, and business transformation, Kaur brings a wealth of expertise to her new role. She holds an MBA in Marketing and has also […]
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Teradata has introduced Autonomous Customer Intelligence, a new integrated software and services offering designed to turn raw customer data and behavioral signals into real-time, context-aware actions at scale. This solution strengthens Teradata’s CX portfolio by embedding intelligent “agents” throughout the data lifecycle — from data product creation and signal detection to contextual interpretation and autonomous responses […]
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Tata Communications, a global leader in communications technology, today introduced its Voice AI platform—built on Agentic AI—marking a breakthrough in speech-to-speech customer engagement. This industry-first solution combines near-instant decisioning, multilingual fluency, and latency under 500 milliseconds, to deliver personalized and contextually aware interactions across channels. In doing so, it redefines how financial and banking institutions […]
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To enhance and improve the customer experience in businesses, one must gather and respond to customer feedback, use AI and customer data to personalize interactions, provide tools and training to staff, and expedite customer journeys through omnichannel experiences. Customer loyalty and retention will increase with the implementation of a thorough customer-centric approach that emphasizes comprehending […]
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Cisco has rolled out a series of powerful additions to its Webex Customer Experience suite, introducing an AI-powered Quality Management (QM) module designed to elevate contact center performance. This innovation is particularly aimed at helping small and medium businesses refine their customer engagement by blending advanced automation with human supervision. The new Webex AI Quality […]
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NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to bring next-generation, AI-driven contact center solutions to enterprises worldwide. The partnership will leverage Amazon Connect, AWS’s cloud-native contact center platform, to deliver intelligent and scalable customer experience (CX) solutions. As part of this initiative, NTT DATA is introducing Managed Customer Experience (MCX) for […]
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Foundever, a global leader in customer experience (CX), digital operations, and analytics, has announced a major leadership transition with the appointment of Chris Halbard as Chief Executive Officer. Halbard, who joined earlier this year as CEO for the EMEA market, will now take on the global CEO role, reporting directly to Laurent Uberti, company co-founder, […]
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Sprinklr, the AI-native platform for Unified Customer Experience Management (Unified-CXM), has announced the rollout of advanced AI solutions designed to reshape how brands engage with customers. The new capabilities include Sprinklr Copilot, Sprinklr AI Agents, and expanded features for Customer Feedback Management (CFM). Meeting the Demands of the Modern Customer In today’s digital-first world, customers […]
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NiCE has announced the appointment of Jeff Comstock as its new President, CX Product & Technology, effective October 2025. Reporting directly to CEO Scott Russell, Comstock will join the company’s executive leadership team to accelerate NiCE’s strategy in customer experience (CX) and AI innovation. Comstock brings more than 25 years of experience in SaaS and […]
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Unity Small Finance Bank (Unity Bank), one of India’s emerging new-age banks, has joined hands with IBM to strengthen its API-first approach and drive faster customer experience innovation. By deploying IBM Cloud Pak for Integration and leveraging IBM Consulting’s expertise, the bank has created a secure and centralized platform to manage its growing Application Programming Interface (API) ecosystem. […]
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