Oracle India has announced the appointment of Prabhjot Minhas as Senior Director and Head of Marketing, strengthening its leadership team as it sharpens its focus on strategic growth and brand positioning. Minhas brings a strong track record in technology marketing, with deep expertise in integrated campaigns, brand development, and demand generation. Prior to joining Oracle, […]
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VistaXM is emerging as a key force in reshaping how IT solution providers leverage customer experience (CX) to drive revenue and long-term growth. Its CX-as-a-service model is helping partners move beyond traditional feedback systems to actionable business intelligence. At ePlus—ranked No. 30 on the CRN 2025 Solution Provider 500—this transformation is already visible. According to […]
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Acclaim, an enterprise-focused AI customer experience (CX) platform provider, has officially entered the U.S. market, marking a significant milestone in its global expansion strategy. The launch is backed by a $34 million Series A funding round led by Ratmir Timashev, along with the appointment of industry veteran Fred Fontes as Chief Executive Officer. Formerly operating […]
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Atento is reshaping its workforce by introducing new roles centered around generative artificial intelligence, marking a significant step in its ongoing customer experience (CX) transformation strategy. The company is integrating positions such as prompt engineers, conversational designers, and AI analysts to align with the growing demand for AI-driven customer service solutions. Driving a Human-AI Collaborative […]
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After more than a decade working at the intersection of customer relationships, operations, and strategy, I’ve come to believe one thing above everything else: customers don’t remember what you sold them — they remember how you made them feel. In today’s hyper-competitive market, a great product gets you in the door. But it’s the experience […]
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NC AI, the artificial intelligence arm of NCSoft, has entered a strategic partnership with Shinhan Financial Group to modernize in-branch banking experiences using advanced analytics and simulation technologies. The collaboration, formalized through a memorandum of understanding on March 24, focuses on enhancing operational efficiency and customer experience within physical bank branches. By leveraging video data […]
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Consumer electronics retailer Croma has appointed Piush Kothari as its new Chief Customer Experience Officer. He announced the development through a LinkedIn update, expressing his excitement about joining the Tata-backed retail brand. In his announcement, Kothari highlighted Croma’s strong reputation among Indian consumers and shared his enthusiasm for contributing to the brand’s continued growth. He […]
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Australian swimwear and beachwear brand Okanui has implemented Oracle NetSuite to streamline its financial and operational processes as it scales both domestically and internationally. Founded in 1978 on Sydney’s Northern Beaches, Okanui has grown into a multi-channel retailer with 10 stores across Australia, alongside a strong presence in online and wholesale markets. As the company […]
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Manappuram Finance has announced the appointment of Sreekanth P V as Group Head – Operations & Customer Experience, at the level of President. In his new role, Sreekanth will focus on enhancing operational performance and strengthening the company’s customer experience strategy across its various business verticals. He will be responsible for improving operational efficiency by […]
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Movate has announced a strategic partnership with Kahuna Labs to develop next-generation technical support solutions powered by artificial intelligence and expert services. The collaboration aims to help enterprises achieve measurable outcomes from AI adoption in customer and technical support operations. As organizations increasingly deploy AI across service and support functions, many still struggle to realize […]
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