The global Customer Experience (CX) Analytics Market is poised for strong growth as enterprises increasingly leverage data to enhance customer satisfaction, loyalty, and business performance. According to Market Research Future, the market is projected to expand from USD 12.6 billion in 2024 to USD 37.3 billion by 2032, registering a CAGR of 14.5%. The sector […]
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The global Customer Experience (CX) Analytics Market is poised for strong growth as enterprises increasingly leverage data to enhance customer satisfaction, loyalty, and business performance. According to Market Research Future, the market is projected to expand from USD 12.6 billion in 2024 to USD 37.3 billion by 2032, registering a CAGR of 14.5%. The sector […]
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AI is transforming customer experience—especially in RegTech and FinTech. In this conversation with Jaideep Mehta (Managing Director, RZOLUT), we dive into: ✅ Why compliance is a growth enabler, not a roadblock ✅ How AI is speeding up onboarding from weeks to minutes ✅ The double-edged sword of AI in business ✅ The importance of ethics […]
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Volkswagen Group UK (VWG UK), a wholly owned subsidiary of the Volkswagen Group, has unveiled a new chapter in its customer experience (CX) journey through a strategic collaboration with Medallia, Inc., a global leader in customer and employee experiences solutions, and Ipsos, a world-renowned research and analytics firm. The initiative, branded as CX Health, represents […]
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Volkswagen Group UK (VWG UK), a wholly owned subsidiary of the Volkswagen Group, has unveiled a new chapter in its customer experience (CX) journey through a strategic collaboration with Medallia, Inc., a global leader in customer and employee experiences solutions, and Ipsos, a world-renowned research and analytics firm. The initiative, branded as CX Health, represents […]
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Pizza Hut India, a subsidiary of US-based Yum! Brands has announced the promotion of Manish Guptaa as its new Chief Marketing Officer (CMO). Guptaa, who earlier served as the Chief Digital & Technology Officer, will now lead Pizza Hut’s brand strategy, consumer engagement, and marketing initiatives in the dynamic Indian Quick Service Restaurant (QSR) sector. […]
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inDrive, the global mobility and urban services platform, has entered a strategic partnership with Abacus Outsourcing, a fast-growing leader in Business Process Outsourcing (BPO). The collaboration aims to strengthen customer experience by integrating Abacus’s advanced support expertise with inDrive’s peer-to-peer ride-hailing platform, ensuring seamless, proactive, and customer-centric services for millions of users. The official launch […]
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By Alka Goel, Jt. Managing Director, Heuristics Informatics Pvt Ltd. Let’s take a moment and be honest with each other, building real relationships with customers isn’t just important: It’s everything in every possible way! But it’s tough to keep up with fulfilling every single customer wants. That’s where artificial intelligence (AI) comes in. AI has […]
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Adobe has officially announced the general availability of its new AI agents, designed to transform how businesses build, deliver, and optimize customer experiences and marketing campaigns. At the core of this innovation is the Adobe Experience Platform (AEP) Agent Orchestrator, which allows enterprises to create, manage, and customize AI agents — both from Adobe and […]
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Zip.co, a leading digital financial services provider, has entered into a partnership with Nift, a technology company that connects commerce platforms with advertisers and brands to reach new customers. This collaboration is designed to enhance customer satisfaction by offering personalized gift experiences after purchases, adding extra value to every transaction. Joe Heck, US CEO at […]
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