Manappuram Finance has announced the appointment of Sreekanth P V as Group Head – Operations & Customer Experience, at the level of President. In his new role, Sreekanth will focus on enhancing operational performance and strengthening the company’s customer experience strategy across its various business verticals. He will be responsible for improving operational efficiency by […]
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Movate has announced a strategic partnership with Kahuna Labs to develop next-generation technical support solutions powered by artificial intelligence and expert services. The collaboration aims to help enterprises achieve measurable outcomes from AI adoption in customer and technical support operations. As organizations increasingly deploy AI across service and support functions, many still struggle to realize […]
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Accenture has announced plans to acquire Ookla, a leading network intelligence and customer experience analytics company best known for its popular platforms Speedtest and Downdetector. The acquisition reflects the growing importance of network performance in shaping modern customer experiences. Today, factors such as latency, connectivity stability, and signal strength are just as critical as the […]
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ACT Fibernet (Atria Convergence Technologies Ltd) has promoted Aditya Singh to the role of Chief Customer Experience Officer (CCXO), effective January 1, 2026. With this appointment, he becomes a member of the company’s Executive Committee (Excom) and will lead the organisation’s enterprise-wide customer experience transformation strategy. Prior to this elevation, Singh served as Senior Vice […]
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India’s Real AI Revolution Isn’t on WhatsApp; it’s on the Dialer: Everyone is busy building AI agents for WhatsApp and websites, but India is quietly moving in a different direction. The real disruption is happening on the dialer app. While chatbots dominate headlines, Voice APIs are transforming how Indian businesses talk to customers through low-latency, […]
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Prithvi Exchange (India) Limited has introduced a WhatsApp-enabled forex assistance service as part of its ongoing digital transformation roadmap. Disclosed under Regulation 30 of SEBI (LODR) Regulations, 2015, the move reflects the company’s push toward technology-driven customer engagement and greater accessibility in the direct-to-consumer market. Bridging Physical and Digital with a “BrickClick” Approach The company […]
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Havas Helia has appointed award-winning creative leader Andy O’Carroll as its first-ever Chief Creative Officer, marking a significant shift in the agency’s structure, creative direction, and customer experience (CX) strategy. The move is part of a broader transformation that also includes a realignment of its London and Cirencester operations. O’Carroll will report to CEO David […]
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HCLTech has announced an upgraded release of its Fluid Contact Center platform, developed in partnership with Cisco, aimed at helping enterprises modernize customer engagement through AI and cloud-native capabilities. The solution integrates Cisco’s Webex Contact Center—an AI-enabled, cloud-based platform—with HCLTech’s domain expertise in Contact Center as a Service (CCaaS) transformation. This combined offering enables organizations to deploy generative AI-powered […]
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Oracle has announced a new set of role-based AI agents embedded within Oracle Fusion Cloud Applications to help organizations modernize how marketing, sales, and service teams deliver customer experiences at scale. Developed using Oracle AI Agent Studio for Fusion Applications, these agents are designed to operate directly within day-to-day workflows—automating tasks, analyzing unified enterprise data, and providing predictive insights […]
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Genesys and Fujitsu have completed a large-scale modernization of AEON Financial Service’s contact center operations using Genesys Cloud, a unified experience orchestration platform. The program focused on improving self-service, reducing customer wait times, and enabling faster service delivery through cloud adoption. Fujitsu led the implementation and tailored the platform to AEON Financial Service’s operational needs, […]
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