Mobi.AI, a global provider of artificial intelligence solutions for the travel and tourism sector, has named Stuart Barwood as its new Chief Revenue Officer (CRO). The appointment underscores the company’s focus on scaling its commercial operations and deepening the adoption of AI-driven innovation across travel retail, aviation, hospitality, and tourism ecosystems. In his new role, […]
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Welcome to another insightful episode of CXNET Conversations, where we bring you, the voices shaping the future of customer experience, marketing, and digital engagement. In this episode, Nidhi Shail, Senior Assistant Editor at CXNet, sits down with Angana Chatterjee, Head of Marketing at LocoBuzz, to decode how marketing has transformed into the thread that binds […]
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Movate, a global provider of digital technology and customer experience services, has announced its acquisition of Solomo, a Salesforce, data, and AI consulting specialist with strong expertise in the healthcare domain. The integration is designed to significantly expand Movate’s capabilities in AI-powered platform solutions and deepen its presence within the Salesforce ecosystem. The company has […]
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Every enterprise has the same story: a successful proof-of-concept, promising results, executive enthusiasm, and then the wall. The PoC worked in isolation. Scaling it across the enterprise is another problem entirely. The PoC trap is real, and it’s costing organizations millions in wasted investment. Companies pilot AI in controlled environments. A single warehouse, one planning […]
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Cyara, a leading global provider of AI-driven customer experience (CX) assurance solutions, has appointed Sushil Kumar as its new Chief Executive Officer. The leadership transition reflects the company’s strategic focus on advancing enterprise-grade AI CX capabilities and strengthening its commitment to delivering consistent, high-trust customer interactions across all channels. Kumar succeeds outgoing CEO Rishi Rana […]
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Levi Strauss & Co. has announced a strategic collaboration with Microsoft to create a unified agentic AI platform aimed at transforming operations and elevating both retail and digital customer experiences. At the core of this initiative is a centralized “super-agent” integrated into Microsoft Teams and powered by Microsoft Azure. The system will combine multiple intelligent […]
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Kustomer, a leader in AI-driven customer experience solutions, has expanded its AI capabilities with two powerful additions: the Kustomer AI Automation Assistant (now Generally Available) and the Kustomer AI Observability Assistant (currently in Early Access). The new tools are designed to give Customer Experience teams complete visibility into what drives their operations—whether rules, workflow structures, […]
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Majid Al Futtaim has entered into a strategic alliance with Lime Consumer Finance, Egypt’s largest education financing platform, to introduce new flexible payment options that enhance the customer journey across its retail destinations in the country. The agreement was formalized at Majid Al Futtaim’s headquarters with the participation of Rasha Azab, Managing Director – shopping […]
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For years, conversations around artificial intelligence in marketing have been framed through the lens of efficiency: AI as an automation engine, a cost-saving tool, or a faster way to get to the same output. But the next wave of AI is shifting that narrative. We are entering an era where AI isn’t just replacing human […]
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Meta, L’OCCITANE and Omnichat have spotlighted a major shift in customer engagement across Asia-Pacific — loyalty now lives inside everyday conversations on WhatsApp. The insights were revealed at the third Commerce Leadership Forum, recently hosted at Meta’s Singapore hub by Omnichat, a leading AI-powered omnichannel messaging platform. The forum gathered senior leaders from the retail, […]
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