Amperity, a leading AI-powered customer data cloud platform, has introduced a new suite of AI assistants and real-time engagement capabilities designed to help brands respond instantly to customer behavior and interactions. Announced at the Amplify 2026 conference, the latest innovations aim to bridge the gap between customer insights and immediate action. The newly launched capabilities […]
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ibex has announced a strategic partnership with Sierra to accelerate the adoption of AI-powered customer experience (CX) solutions for enterprises across multiple industries. The collaboration aims to combine advanced conversational AI technology with deep customer experience expertise to help global brands deliver faster, smarter, and more personalized customer interactions. Under the partnership, ibex will integrate […]
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In a significant step forward under its ‘Himma’ digital transformation initiative, Doha Bank has unveiled an innovative Customer Experience Kiosk (CXK), marking a new era in self-service banking. The newly launched CXK is designed to offer customers a seamless, technology-driven interface that simplifies everyday banking interactions. With a strong focus on accessibility and ease of […]
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Something extraordinary is happening in customer support right now. The interaction that once required a trained agent, a queued callback, and 32 hours of patience can now be resolved in 32 minutes — sometimes 32 seconds. Generative AI tools like Anthropic’s Claude and OpenAI’s ChatGPT are not just automating repetitive tasks. They are fundamentally rewriting […]
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Accenture has announced a strategic investment in Netomi through Accenture Ventures, alongside a partnership aimed at accelerating enterprise adoption of agentic AI in customer experience (CX). The collaboration is designed to help organizations modernize how they engage with customers by embedding Netomi’s AI-driven platform seamlessly into existing systems and touchpoints—without disrupting ongoing operations. The move […]
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Microsoft has announced a major expansion of its agentic AI ecosystem, introducing real-time voice agents in Microsoft Copilot Studio and rolling out new intelligent capabilities across its Dynamics 365 suite. The update enhances customer engagement, sales productivity, and operational efficiency across service environments. The newly launched real-time voice agents enable more natural, human-like interactions by […]
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Gulf Bank has announced the extension of its long-standing strategic partnership with Mastercard, reinforcing its commitment to delivering a more secure, seamless, and customer-centric banking experience. The renewed collaboration underscores the bank’s focus on innovation, service excellence, and digital transformation in response to evolving customer expectations. This partnership aligns with Gulf Bank’s broader strategy of […]
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Sinch has been recognized as the 2026 Adobe Customer Experience Orchestration Technology Partner of the Year, reinforcing its leadership in delivering real-time, connected customer engagement. The recognition underscores Sinch’s role in enabling enterprises to create personalized, scalable interactions across multiple messaging channels. By seamlessly integrating communications, data, and customer journey orchestration within the Adobe ecosystem, Sinch […]
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Apple has announced a major leadership transition, naming John Ternus as Chief Executive Officer, succeeding Tim Cook, who will move into the role of Executive Chairman. The shift comes as the company prepares to navigate a rapidly evolving technology landscape shaped by artificial intelligence. Leadership Transition John Ternus, Chief Executive Officer, Apple Inc., is a […]
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CarMax is setting a sharper focus on customer experience (CX) as its newly appointed CEO Keith Barr outlines a strategy centered on simplifying the car-buying journey and reducing friction across channels. Barr, who transitioned from IHG Hotels & Resorts, is bringing a customer-first philosophy shaped by his experience in hospitality. He emphasized that while industries […]
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