ACKO Expands Leadership Team to Fuel Next Phase of Growth Across Auto, Health and Mobility Businesses
admin June 4, 2026
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ACKO Expands Leadership Team to Fuel Next Phase of Growth Across Auto, Health and Mobility Businesses

Digital insurance provider ACKO has strengthened its senior leadership team with four key appointments as the company sharpens its focus on business growth, customer-centric innovation, and operational excellence across its auto, health, mobility, and customer experience functions. The appointments are part of ACKO’s broader strategy to create a more integrated and agile organization, bringing together […]

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Sapphire Foods Elevates Vikrant Vohra as KFC India CEO in Strategic Leadership Reshuffle
admin June 2, 2026
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Sapphire Foods Elevates Vikrant Vohra as KFC India CEO in Strategic Leadership Reshuffle

Sapphire Foods India has announced a major leadership transition, appointing Vikrant Vohra as President and Chief Executive Officer of its KFC business. The move is part of a broader management restructuring aimed at strengthening leadership across the company’s quick-service restaurant (QSR) portfolio and driving future growth. Vohra, who currently serves as Executive Vice President and […]

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Courtyard by Marriott Nashik Appoints Abhishek Mukherjee as Director of Sales & Marketing to Drive Growth and Market Expansion
admin June 1, 2026
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Courtyard by Marriott Nashik Appoints Abhishek Mukherjee as Director of Sales & Marketing to Drive Growth and Market Expansion

Courtyard by Marriott Nashik has announced the appointment of Abhishek Mukherjee as its new Director of Sales & Marketing, further strengthening the hotel’s commercial leadership team as it focuses on accelerating business growth and enhancing its market presence. With extensive experience in sales strategy, revenue growth, and brand development, Mukherjee brings a strong track record […]

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Avaya and avatarin Are Redefining AI-Powered Customer Experience — Beyond the Contact Center
admin May 27, 2026
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Avaya and avatarin Are Redefining AI-Powered Customer Experience — Beyond the Contact Center

Avaya, a leader in enterprise software, is teaming up with avatarin Inc., an AI robotics company from Tokyo. This partnership aims to transform how businesses connect with customers online and offline. At the core of this partnership is integrating Avaya Infinity® with avatarin’s AI robots and real-time interaction tools. Together, they aim to offer faster, […]

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ABB Malaysia Launches New Customer Experience Centre to Accelerate Industrial Innovation and Sustainability
admin May 26, 2026
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ABB Malaysia Launches New Customer Experience Centre to Accelerate Industrial Innovation and Sustainability

ABB has unveiled a new Customer Experience Centre in Malaysia, reinforcing its commitment to advancing industrial innovation, digital transformation, and sustainable growth across key sectors. Located at the company’s headquarters in Petaling Jaya, the newly launched 2,882.8 sq ft facility represents an investment of approximately US$450,000 (RM2.1 million). The centre is designed as a collaborative […]

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Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth
admin May 21, 2026
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Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth

Exotel has announced a series of strategic leadership appointments as the company intensifies its focus on expanding AI-powered customer experience solutions globally. The move follows Exotel’s recent acqui-hire of the core team from Dubverse and reflects the company’s commitment to scaling its AI-first customer engagement capabilities across industries. The announcement comes ahead of Exotel’s flagship […]

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The Chatbot Era Is Dead. Welcome to the Age of Agents.
admin May 16, 2026
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The Chatbot Era Is Dead. Welcome to the Age of Agents.

AI agents have crossed from experiment to operating layer. Here’s what that means for every business that serves a customer — and the rules that now define who wins. $15.1B AI customer service market size in 2026 56% of support interactions involve agentic AI by mid-2026 $3.50 average ROI for every $1 invested in AI […]

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ABB Malaysia Launches Advanced Customer Experience Center to Drive Industrial Innovation and Sustainability
admin May 11, 2026
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ABB Malaysia Launches Advanced Customer Experience Center to Drive Industrial Innovation and Sustainability

ABB Malaysia has unveiled its new Customer Experience Center in Petaling Jaya, reinforcing the company’s commitment to accelerating industrial transformation and supporting Malaysia’s transition toward a low-carbon, technology-driven economy. The facility was officially inaugurated by Dato’ Sri Mad Zaidi bin Mohd Karli. Located at ABB Malaysia’s headquarters, the state-of-the-art center is designed to help industries […]

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FARFETCH Launches ‘FARFETCH FIRST’ to Set a New Benchmark in Luxury Retail Experience
admin May 8, 2026
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FARFETCH Launches ‘FARFETCH FIRST’ to Set a New Benchmark in Luxury Retail Experience

FARFETCH has introduced FARFETCH FIRST, a premium service initiative aimed at elevating the online luxury shopping experience through faster delivery, enhanced reliability, and immersive brand engagement. The program is designed to redefine customer expectations in the luxury retail sector by combining convenience with a highly curated digital experience. With FARFETCH FIRST, customers across Europe — […]

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Amperity Unveils AI-Driven Real-Time Customer Engagement Capabilities at Amplify 2026
admin May 7, 2026
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Amperity Unveils AI-Driven Real-Time Customer Engagement Capabilities at Amplify 2026

Amperity, a leading AI-powered customer data cloud platform, has introduced a new suite of AI assistants and real-time engagement capabilities designed to help brands respond instantly to customer behavior and interactions. Announced at the Amplify 2026 conference, the latest innovations aim to bridge the gap between customer insights and immediate action. The newly launched capabilities […]

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