THOR Industries, Inc. announced a strategic realignment within its portfolio of motorhome brands with the goal of improving production efficiency and upholding high standards of customer satisfaction. As part of this project, Tiffin Motorhomes will take over production of Entegra Coach’s diesel Class A motorhomes at Jayco, Inc.’s Red Bay, Alabama factory. This shift is […]
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In a strategic move reflecting the company’s focus on strengthening its digital brand presence and app ecosystem, MakeMyTrip has announced the elevation of Abhishek Bhasin to the position of Vice President – Brand & App Performance Marketing. This appointment marks a significant milestone in Bhasin’s professional journey with the company, where he has been a key contributor for over five […]
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In a strategic move to elevate its digital capabilities and offer a seamless travel experience, Kuwait-based Jazeera Airways has entered into a significant partnership with global IT services giant Tata Consultancy Services (TCS). This collaboration is aimed at spearheading an AI-led transformation to enhance customer engagement, improve operational efficiency, and position the airline as a […]
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Izzi, a key player under the Televisa Group umbrella, is revolutionizing its customer service and accelerating growth by modernizing its business support systems (BSS) through Oracle’s cutting-edge cloud technologies. By implementing Oracle Communications Digital Business Experience on Oracle Cloud Infrastructure (OCI), the telecommunications giant has significantly enhanced operational efficiency—reducing billing and invoicing times by 70% […]
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Dive into the transformative world of customer experience with Maureen Chong, Regional Vice President for India and Asia at Zendesk, in this exclusive CXNet interview. Maureen shares invaluable insights on how AI is fundamentally reshaping customer service across diverse markets. In this comprehensive discussion, discover how businesses are preparing for a projected five-fold increase in […]
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Five9, a leading provider of intelligent customer experience (CX) solutions, has officially introduced Five9 Fusion for Salesforce — a groundbreaking integration designed to unify the power of Five9’s real-time customer engagement tools with Salesforce’s industry-leading AI CRM capabilities. The bundled offering, now available, promises to redefine how enterprises deliver personalized, scalable, and AI-enhanced customer experiences. […]
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Udemy, a leading online learning platform, has named Neeracha Taychakhoonavudh as its inaugural Chief Customer Experience Officer (CCO), a move aimed at enhancing its enterprise strategy and deepening global customer engagement. In her new role, Taychakhoonavudh will be responsible for leading Udemy’s enterprise customer strategy, with a focus on boosting customer adoption, expanding existing relationships, […]
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Kyndryl India has promoted Balamurali Debur to the position of Vice President – Marketing and Customer Experience. This dual-role appointment signals a deeper commitment to integrating marketing efforts with customer-centric strategies. Popularly known as Bala, he joined Kyndryl in 2021 following a 15-year tenure at IBM, where he held senior positions across IBM Services and […]
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Infogain, a prominent digital customer experience engineering company headquartered in Silicon Valley, has joined forces with FirstHive, a leader in AI-powered Customer Data Platform (CDP) solutions, to introduce transformative customer experience innovations for enterprises. This strategic collaboration will harness Infogain’s strengths in digital transformation and product engineering, combined with FirstHive’s cutting-edge AI and CDP technologies. […]
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Nextiva, a leading force in Unified Customer Experience Management (Unified-CXM), has significantly bolstered its global presence with the launch of a new 35,000-square-foot innovation center in Bengaluru. This development highlights India’s growing role as a cornerstone of the company’s product development and technology strategy. Marking its largest facility outside the United States, the Bengaluru hub […]
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