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Cox & Kings has named Suresh Victor as Senior Vice President to spearhead its Technology division. In this role, Victor will focus on enhancing the company’s technological infrastructure to support its global travel solutions and digital transformation initiatives. His key responsibilities include delivering personalized customer experiences, improving operational efficiency, and ensuring scalability through advanced technology […]

Netigate, a leading provider of experience management solutions, has launched Ask AI, a cutting-edge generative AI feature designed to help organizations decode and act on customer and employee feedback effortlessly. This innovation follows Netigate’s acquisition of Lumoa, the first CX platform to incorporate generative AI capabilities.  In today’s fast-paced business landscape, companies are inundated with feedback […]

Ulta Beauty has partnered with Adobe to revolutionize its customer engagement strategy through advanced digital transformation. By leveraging Adobe’s innovative tools, Ulta Beauty aims to deliver seamless, personalized experiences that deeply resonate with its beauty community across all touchpoints.  Kelly Mahoney, SVP of Customer Marketing at Ulta Beauty, highlighted the importance of personalization in the […]

Medallia a global leader in customer and employee experiences solutions, and Higher Oak, a consultancy specializing in experience management, have partnered with New Look to revolutionize customer experience (CX) across its operations in the UK and the Republic of Ireland. The initiative leverages Medallia’s advanced technology, implemented by Higher Oak, to gather customer feedback from […]

Zoom and Alvaria have announced a strategic partnership to enhance contact center customer experience and compliance. This collaboration integrates Alvaria’s compliance-first contact center software with Zoom’s unified communications and collaboration platform, aiming to deliver cutting-edge tools that improve customer engagement and operational efficiency.  By leveraging the Alvaria Intelligence Platform (AIP), the partnership offers enterprises flexible, […]

LoyaltyLoop, a leading provider of customer experience (CX) solutions, has announced a strategic partnership with Mark My Words Media. Through this collaboration, Mark My Words Media will integrate LoyaltyLoop into its marketing plans, equipping clients with a powerful tool for gathering customer feedback and online reviews—helping them stay ahead of the competition.  In today’s fast-paced […]