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SupportLogic announced the successful acquisition of xFind, a vendor specializing in retrieval-augmented generation (RAG) framework technology. This strategic move aims to integrate deeper search functionalities and advanced generative AI features into SupportLogic’s platform, significantly enhancing its capabilities. The financial terms of the acquisition remain undisclosed. SupportLogic is known for its innovative SX management platform, which […]

Sainsbury’s has announced a new seven-year agreement with NCR Voyix, a global leader in digital commerce solutions, to transform its shopping experience and support its Next Level Sainsbury’s business strategy. This agreement expands the UK grocer’s more than 20-year strategic partnership with NCR Voyix. Sainsbury’s is set to upgrade its checkout technology by deploying the […]

Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, has partnered with HappyOrNot, a global leader in customer and employee experiences management solutions, to announce a strategic go-to-market alliance and a new offering that prioritizes customer experience. The Brand Vitality Meter integrates shopper feedback data collected from HappyOrNot’s Smiley Touch, Smiley Terminal devices in […]

Avant has acquired CX Effect to bolster its business, sales, and service opportunities in the customer experience (CX) and artificial intelligence (AI) sectors. This strategic move significantly expands Avant’s portfolio, adding over 40 new suppliers to its roster. “The acquisition of CX Effect significantly expands our portfolio by incorporating over 40 new suppliers,” stated Drew […]

Flipkart has brought on board Ramesh Gururaja, a former executive from Tokopedia, as its new Senior Vice President of Consumer Products, according to sources familiar with the development. Gururaja is set to take over responsibilities previously managed by Anand Lakshminarayanan and Bharath Ram, both of whom departed from the company earlier this year. In his […]

Ipsos Australia has merged its customer experience (CX) and employee experience (EX) divisions, creating a unified Customer and Employee Experience (CEX) division to deliver a more impactful and cohesive service offering. This strategic move is supported by three senior appointments aimed at enhancing the division’s capabilities. After acquiring Big Village Australia last year, Ipsos has […]

CARS24 has announced a strategic partnership with Truecaller, the global leader in contact verification and spam prevention. This collaboration aims to elevate customer safety and optimize business communication in the AutoTech industry, where trust and security are paramount, through Truecaller’s Verified Business Caller ID solution. Operating across multiple regions, CARS24 is committed to delivering seamless, […]

Newgen Software has announced the release of NewgenONE Marvin – APEX Edition, the latest iteration of its GenAI-enhanced low-code platform. The APEX Edition is set to deliver significant productivity gains by streamlining complex workflows, boosting customer engagement, and ensuring secure AI integration. The APEX Edition offers a range of benefits, including a 40% reduction in […]

Fusion CX has successfully completed a strategic investment in RCC BPO, a prominent outsourcing services provider based in Belize. This investment marks a significant step in expanding Fusion CX’s global footprint and enhancing its ability to deliver superior CX services to clients worldwide. Nubia Ramirez, Co-Founder and CEO of RCC BPO, expressed enthusiasm about the […]

Telkom Indonesia has announced a strategic roadmap and growth plans aimed at elevating customer experience in the fiber broadband business. The company has allocated a significant portion of its capital expenditure (Capex) for 2023, accounting for 22 percent of its total revenue, to focus on the development of mobile, fixed broadband, data centers, cloud services, […]