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Glia, a leader in customer interaction technology, has announced a successful collaboration with FCCI Insurance Group (FCCI) to elevate customer and Customer Service Representative (CSR) experiences. FCCI has implemented Glia’s state-of-the-art contact center platform, specifically designed for the insurance industry, to unify voice and digital interactions. This integration empowers FCCI’s claims and billing teams to […]

The cutting-edge AI-driven CXi Agents solution from Ozonetel, a top supplier of unified customer experience intelligence via its oneCXi platform, is set to revolutionize customer experiences. Businesses frequently struggle to deliver tailored experiences despite significant investments in AI because of fragmented data and siloed apps across marketing platforms, CRM, CCaaS, and CPaaS. Because traditional AI solutions […]

SastaSundar HealthBuddy Limited, a prominent healthtech platform in India, has teamed up with Kapture CX to improve its customer service capabilities. Through this partnership, SastaSundar hopes to provide a more automated and cohesive client experience by serving as a liaison between users and licensed chemists. The collaboration merges SastaSundar’s contact center with Kapture CX’s omnichannel ticketing […]

Bandhan Bank has announced the appointment of Ratan Kumar Kesh as its interim Managing Director and Chief Executive Officer, effective July 10. This decision was approved by the bank’s board of directors, as stated in a Bombay Stock Exchange (BSE) filing dated July 6. Kesh will serve in the interim role for a period of […]

Cox & Kings has named Suresh Victor as Senior Vice President to spearhead its Technology division. In this role, Victor will focus on enhancing the company’s technological infrastructure to support its global travel solutions and digital transformation initiatives. His key responsibilities include delivering personalized customer experiences, improving operational efficiency, and ensuring scalability through advanced technology […]

Netigate, a leading provider of experience management solutions, has launched Ask AI, a cutting-edge generative AI feature designed to help organizations decode and act on customer and employee feedback effortlessly. This innovation follows Netigate’s acquisition of Lumoa, the first CX platform to incorporate generative AI capabilities.  In today’s fast-paced business landscape, companies are inundated with feedback […]

Ulta Beauty has partnered with Adobe to revolutionize its customer engagement strategy through advanced digital transformation. By leveraging Adobe’s innovative tools, Ulta Beauty aims to deliver seamless, personalized experiences that deeply resonate with its beauty community across all touchpoints.  Kelly Mahoney, SVP of Customer Marketing at Ulta Beauty, highlighted the importance of personalization in the […]

Medallia a global leader in customer and employee experiences solutions, and Higher Oak, a consultancy specializing in experience management, have partnered with New Look to revolutionize customer experience (CX) across its operations in the UK and the Republic of Ireland. The initiative leverages Medallia’s advanced technology, implemented by Higher Oak, to gather customer feedback from […]

Zoom and Alvaria have announced a strategic partnership to enhance contact center customer experience and compliance. This collaboration integrates Alvaria’s compliance-first contact center software with Zoom’s unified communications and collaboration platform, aiming to deliver cutting-edge tools that improve customer engagement and operational efficiency.  By leveraging the Alvaria Intelligence Platform (AIP), the partnership offers enterprises flexible, […]