Fresha, the global beauty and wellness booking platform, has transformed customer communications by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google. This move is enhancing customer trust, improving engagement, and accelerating partner growth across its network. Serving more than 130,000 partners in 120 countries and handling over 700,000 bookings daily, Fresha transitioned […]
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Akasa Air, India’s fastest-growing airline, has appointed Naarayan T V as its new Chief Marketing Officer (CMO), effective August 29, 2025. In this role, he will lead the airline’s marketing, corporate communications, ESG initiatives, customer experience, eCommerce, loyalty programmes, and partnerships, while also serving on Akasa’s Executive Committee, contributing to strategic leadership decisions. The appointment […]
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AIA Singapore has joined forces with Singapore Airlines Academy to roll out a customised talent development programme designed to raise customer experience (CX) standards and equip its workforce for the future. The initiative will introduce a series of interactive workshops across the company, fostering a customer-first mindset while building practical service skills. Each session, capped […]
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Samsung Electronics has expanded its Home Appliance Remote Management (HRM) service worldwide, enhancing how users monitor, troubleshoot, and resolve issues with their connected home appliances. The service, now available in 122 countries and 17 languages, provides customers with seamless, real-time remote support for Samsung smart appliances. The HRM service integrates SmartThings-connected devices with Samsung’s global […]
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Tecnotree, a global leader in digital business support systems (BSS), has successfully implemented a next-generation, fully integrated BSS ecosystem for Emtel, setting a new benchmark in customer engagement, service excellence, and digital innovation. This comprehensive transformation spans Customer Lifecycle Management, Product & Order Management, Inventory & POS, Self-Care, and Dealer Portals, seamlessly integrated with Emtel’s […]
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Fergus has appointed Hugh Walker as its new Head of Customer Experience. In this role, Walker will oversee customer-facing operations, strengthen the customer journey, and drive engagement across Fergus’ global markets, including Australia, New Zealand, the UK, and the US. Based in Sydney, Walker brings over ten years of expertise in customer success and engagement, […]
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Havas CX has elevated Deepali Saini, CEO of Think Design, to the global role of Chief Experience Design Officer. In this expanded capacity, she will become part of the Global CX Leadership Board and lead the agency’s Experience Design (XD) practice worldwide. Based in the Havas integrated village in Bengaluru, Saini will continue reporting to […]
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Vizree.ai, a Bengaluru-based AI-powered startup, has unveiled its cutting-edge 360-degree marketing and customer experience platform, designed to revolutionize the way businesses connect with their audiences. Starting with the real estate sector, the platform aims to simplify customer interactions, reduce costs, and deliver personalized, high-impact marketing solutions. Built by a team of seasoned professionals from digital […]
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OpenAI has appointed Sheeladitya Mohanty as its India Marketing Lead, underscoring the company’s commitment to expanding in one of its fastest-growing markets. The move comes as OpenAI prepares to open its first Indian office in New Delhi later this year. Mohanty, a seasoned marketing professional with over 15 years of experience, announced his new role […]
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Artificial Intelligence (AI) continues to reshape industries by automating repetitive tasks, enabling predictive insights, and driving smarter decision-making. Qniverse, a global frontrunner in Quality Assurance (QA) and digital transformation, has announced its leap forward in leveraging AI to set new benchmarks for enterprise-grade quality across the globe. AI-Powered Quality Transformation At Qniverse, quality is not […]
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