Milind Pande, who previously managed the marketing charter for Amazon Web Services (AWS)’s Independent Software Vendors cohort of customers in India, will now lead the company’s broad marketing portfolio, spanning industries and customer maturity, including brand positioning, demand generation, thought leadership, and go-to-market strategies across India and South Asia as the head of marketing for […]
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𝐅𝐫𝐨𝐦 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬 𝐭𝐨 𝐩𝐚𝐲𝐨𝐮𝐭𝐬, 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐂𝐗 𝐢𝐬 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠. 𝐒𝐚𝐧𝐣𝐚𝐲 𝐓𝐢𝐰𝐚𝐫𝐢, Group Head: Retail & Group Operations, Customer Experience(CX) & Reinsurance at 𝐇𝐃𝐅𝐂 𝐋𝐢𝐟𝐞, dives deep into the evolution of customer experience in the insurance industry—from onboarding to claims, from AI-driven personalization to the integration of blockchain and health tech. This is a must-watch for CX […]
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Feng-hsiung Hsu, a doctoral scholar at the Carnegie Mellon University developed a chess-playing supercomputer called Chipset in 1985. It later evolved into IBM’s Deep Blue in 1997 which checkmated the then world chess champion Garry Kasparov. The world caught its first big glimpse of AI’s competitive edge. It wasn’t just a machine winning a game; […]
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American Airlines and Mastercard have formally extended their long-standing collaboration—spanning almost four decades—with a renewed agreement aimed at offering richer, more secure, and better-personalized travel experiences for AAdvantage® cardholders. Under the updated deal, Mastercard continues as the exclusive payments network behind American’s co‑branded credit cards. The renewed partnership emphasizes integrating Mastercard’s payment infrastructure, analytics capabilities, and real-time […]
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Cognizant has strengthened its partnership with Lineage, Inc., the world’s largest temperature-controlled warehouse REIT, to drive a new era of customer experience in cold chain logistics. This collaboration focuses on leveraging cutting-edge technologies, including Agentic AI solutions, to enhance service reliability and deliver innovative customer support models. Redefining Standards in Cold Chain Logistics According to Surya Gummadi, President […]
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Singapore Airlines has partnered with Qualtrics in a strategic three-year agreement aimed at redefining its customer experience (CX) approach through advanced data analytics, artificial intelligence (AI), and integrated feedback systems. The move aligns with the airline’s broader vision to deliver more personalized and seamless travel experiences in an increasingly digital-first world. Omnichannel Feedback and AI-Powered […]
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ASAPP, a leading innovator in AI-driven contact center solutions, has unveiled significant upgrades to its flagship GenerativeAgent platform. Designed to elevate the quality, safety, and oversight of AI-powered customer interactions, these new features aim to bridge the gap between automation scale and real-world service expectations. The updated GenerativeAgent empowers enterprises to confidently deploy AI voice and chat […]
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In a significant step towards accelerating its digital transformation journey, Tata Sons Limited has appointed Bhaskar Roy as the Head of AI (Customer Experience) within its Group Digital and Innovation Division. This appointment underscores the Tata Group’s commitment to embedding artificial intelligence at the heart of customer experience and innovation. Bhaskar Roy: A Veteran Leader with a Passion for Data-Led Innovation Bhaskar brings with […]
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Tiger Analytics, a global leader in AI and advanced analytics, has announced the launch of its Agentic AI Solutions in the newly introduced AI Agents and Tools category on AWS Marketplace. This strategic move enables organizations—particularly in the retail sector—to seamlessly access and deploy next-generation AI agent capabilities directly through their AWS accounts. Driving Innovation […]
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Kantar, a global leader in marketing data and analytics, has introduced ExperienceEvaluator, a dynamic and cost-efficient Customer Experience (CX) solution. Designed to help brands measure and elevate customer interactions across touchpoints, the new tool supports accelerated growth by enhancing brand perception and improving competitive positioning. Rapid Insights to Drive Actionable Change With the ability to deliver […]
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