Genesys and Fujitsu Limited modernize contact centers for AEON Financial Service Co., Ltd. with Genesys Cloud
admin February 6, 2026
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Genesys and Fujitsu Limited modernize contact centers for AEON Financial Service Co., Ltd. with Genesys Cloud

Genesys and Fujitsu have completed a large-scale modernization of AEON Financial Service’s contact center operations using Genesys Cloud, a unified experience orchestration platform. The program focused on improving self-service, reducing customer wait times, and enabling faster service delivery through cloud adoption. Fujitsu led the implementation and tailored the platform to AEON Financial Service’s operational needs, […]

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8×8, Inc. Drives Industry-Wide CX Transformation with AI and Intelligent Automation
admin February 5, 2026
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8×8, Inc. Drives Industry-Wide CX Transformation with AI and Intelligent Automation

Enterprises across sectors are accelerating investments in artificial intelligence to enhance responsiveness, simplify engagement, and modernize customer journeys. In Q3 FY26, 8×8 reported strong growth in adoption of its AI-enabled customer experience platform, as organizations increasingly moved from isolated AI experiments to enterprise-wide deployment. According to Hunter Middleton, Chief Product Officer at 8×8, customers are […]

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Cognizant and Adobe Deepen Global Alliance to Scale AI-Powered Content and Customer Experience
admin January 31, 2026
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Cognizant and Adobe Deepen Global Alliance to Scale AI-Powered Content and Customer Experience

Cognizant has expanded its long-standing strategic relationship with Adobe to help enterprises modernize how they produce, manage, and scale digital content and customer experiences through generative AI. The enhanced collaboration combines Adobe’s AI-driven creative and experience technologies with Cognizant’s AI Builder framework, domain expertise, and managed services to address growing content complexity, brand governance requirements, […]

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Forethought Crosses $1 Billion in Customer ROI as Enterprise Adoption of Agentic AI Surges
admin January 30, 2026
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Forethought Crosses $1 Billion in Customer ROI as Enterprise Adoption of Agentic AI Surges

Forethought, a specialist in agentic AI for customer experience, has announced that its customers have collectively realized more than $1 billion in return on investment since the company’s inception in 2018. The milestone follows the launch of three new capabilities — Headless Forethought, Custom Insights, and Browser Agent — designed to give enterprises greater control […]

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insured.io Powers Omnichannel CX Transformation for Gulf States Insurance Group
admin January 29, 2026
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insured.io Powers Omnichannel CX Transformation for Gulf States Insurance Group

insured.io, a provider of cloud-native, omnichannel engagement solutions for insurers, has been selected by Gulf States Insurance Group to advance its digital transformation strategy and enhance interactions with policyholders. By implementing the insured.io platform, Gulf States is strengthening the customer experience for its brands—Gulf States and Coastal American—across Louisiana, Mississippi, and Alabama. As part of […]

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Inn-Flow Expands Executive Leadership Team with Key Product and Customer Experience Appointments
admin January 27, 2026
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Inn-Flow Expands Executive Leadership Team with Key Product and Customer Experience Appointments

Inn-Flow, the leading all-in-one back-office platform built for hotels, announced the addition of two seasoned technology leaders to its executive leadership team. As part of a strategic growth initiative, Lee Bridges has been appointed Chief Product Officer, and Daniel Scagnelli joins the company as Senior Vice President of Customer Experience. These key leadership appointments reflect the company’s continued commitment […]

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Flydubai Partners with Amperity to Strengthen Customer Data Capabilities
admin January 20, 2026
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Flydubai Partners with Amperity to Strengthen Customer Data Capabilities

Dubai-based airline flydubai has entered into a strategic collaboration with Amperity, a leading AI-driven customer data platform, to modernize its customer data management framework and elevate the overall passenger experience. The initiative forms part of the airline’s broader digital transformation strategy focused on innovation and customer-centric growth. The partnership integrates flydubai’s vision for enhanced customer […]

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Parloa Secures $350 Million to Advance Conversational AI for Enterprise Customer Experience
admin January 16, 2026
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Parloa Secures $350 Million to Advance Conversational AI for Enterprise Customer Experience

Berlin-headquartered customer experience automation company Parloa has raised $350 million in a late-stage funding round, valuing the company at $3 billion. The investment was led by General Catalyst, with strong participation from existing backers including EQT Ventures, Altimeter Capital, Durable Capital Partners, and Mosaic Ventures. This latest capital infusion comes just seven months after Parloa’s […]

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Reliance Matrix Appoints James Huebner as Vice President of Client Management to Lead CX Strategy
admin January 14, 2026
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Reliance Matrix Appoints James Huebner as Vice President of Client Management to Lead CX Strategy

Reliance Matrix, a leading provider of employee benefits and absence management solutions, has announced the promotion of James Huebner to Vice President of Client Management. In his expanded role, Huebner will lead the organization’s enterprise-wide customer experience (CX) agenda, with a mandate to drive innovation, consistency, and service excellence across its national service and account […]

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