Kustomer, a leader in AI-driven customer experience solutions, has expanded its AI capabilities with two powerful additions: the Kustomer AI Automation Assistant (now Generally Available) and the Kustomer AI Observability Assistant (currently in Early Access). The new tools are designed to give Customer Experience teams complete visibility into what drives their operations—whether rules, workflow structures, […]
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Majid Al Futtaim has entered into a strategic alliance with Lime Consumer Finance, Egypt’s largest education financing platform, to introduce new flexible payment options that enhance the customer journey across its retail destinations in the country. The agreement was formalized at Majid Al Futtaim’s headquarters with the participation of Rasha Azab, Managing Director – shopping […]
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For years, conversations around artificial intelligence in marketing have been framed through the lens of efficiency: AI as an automation engine, a cost-saving tool, or a faster way to get to the same output. But the next wave of AI is shifting that narrative. We are entering an era where AI isn’t just replacing human […]
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Meta, L’OCCITANE and Omnichat have spotlighted a major shift in customer engagement across Asia-Pacific — loyalty now lives inside everyday conversations on WhatsApp. The insights were revealed at the third Commerce Leadership Forum, recently hosted at Meta’s Singapore hub by Omnichat, a leading AI-powered omnichannel messaging platform. The forum gathered senior leaders from the retail, […]
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Small independent pharmacies across Mumbai are gearing up for a fight with the quick commerce giants, known to be actively entering the retail pharmacy domain. The modern pharmacy of today is increasingly adept at streamlining processes using technology, superior medical knowledge and exacting service standards. However, a technology lead battle is brewing to retain the […]
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Sprinklr, a leading provider of unified customer experience management (Unified-CXM), has deepened its strategic global partnership with SAMY — a 1,000+ member, social-first agency known for blending creativity, data intelligence, and advanced technology. Through this expanded alliance, the strengths of Sprinklr’s AI-powered Unified-CXM platform are fused with SAMY’s end-to-end marketing and execution capabilities. The collaboration […]
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Welcome to CXNET Conversations, where we bring you deep insights from global leaders shaping the future of customer experience, AI, digital transformation, and marketing innovation. In this episode, Nidhi Shail Kujur, Senior Editor at CXNET, sits down with Soumyajit Dey, Global Head of Digital Campaign Delivery & AI for Marketing at ThoughtWorks, to decode how […]
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Bendigo Bank has announced a major extension of its long-standing partnership with Google Cloud through a new multi-year agreement aimed at accelerating digital transformation, boosting workforce capabilities, and strengthening cybersecurity across the organisation. The expanded collaboration builds on Google Cloud’s current role as the bank’s core digital infrastructure provider. With this foundation in place, Bendigo […]
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The Kroger Co. has unveiled a refreshed eCommerce strategy designed to streamline the online shopping experience, attract new customers, and strengthen profitability across its digital operations. The retailer expects these strategic shifts to contribute nearly $400 million in additional eCommerce operating profit by 2026, enabling further investments in lower prices, enhanced store conditions, and improved operational […]
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Etihad Salam Telecom Company (Salam), a key player in Saudi Arabia’s telecommunications landscape, has entered into a strategic partnership with Quality Business Solutions (QBS) to jointly develop Salam CX — the Middle East’s first Arabic-first, AI-powered customer experience platform. The collaboration was formalised through a Memorandum of Understanding (MoU) aimed at redefining how businesses and […]
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