Cyara Names Sushil Kumar as CEO to Accelerate Global Leadership in AI-Driven Customer Experience Assurance
admin December 10, 2025
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Cyara Names Sushil Kumar as CEO to Accelerate Global Leadership in AI-Driven Customer Experience Assurance

Cyara, a leading global provider of AI-driven customer experience (CX) assurance solutions, has appointed Sushil Kumar as its new Chief Executive Officer. The leadership transition reflects the company’s strategic focus on advancing enterprise-grade AI CX capabilities and strengthening its commitment to delivering consistent, high-trust customer interactions across all channels. Kumar succeeds outgoing CEO Rishi Rana […]

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Levi Strauss Partners with Microsoft to Build Advanced Agentic AI “Super-Agent
admin December 6, 2025
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Levi Strauss Partners with Microsoft to Build Advanced Agentic AI “Super-Agent

Levi Strauss & Co. has announced a strategic collaboration with Microsoft to create a unified agentic AI platform aimed at transforming operations and elevating both retail and digital customer experiences. At the core of this initiative is a centralized “super-agent” integrated into Microsoft Teams and powered by Microsoft Azure. The system will combine multiple intelligent […]

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Salam and QBS Unite to Introduce the Region’s First Arabic-First AI CX Platform
admin November 11, 2025
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Salam and QBS Unite to Introduce the Region’s First Arabic-First AI CX Platform

Etihad Salam Telecom Company (Salam), a key player in Saudi Arabia’s telecommunications landscape, has entered into a strategic partnership with Quality Business Solutions (QBS) to jointly develop Salam CX — the Middle East’s first Arabic-first, AI-powered customer experience platform. The collaboration was formalised through a Memorandum of Understanding (MoU) aimed at redefining how businesses and […]

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GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience
admin October 17, 2025
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GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience

GTT Communications Inc., a global leader in networking and security-as-a-service solutions for multinational enterprises, has announced the successful launch of its new AI Factory, developed in collaboration with Insight Enterprises, NVIDIA, and Dell Technologies. The AI Factory is built on Dell PowerEdge servers powered by the NVIDIA accelerated computing platform, forming the backbone of GTT’s […]

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Tiger Analytics Launches Agentic AI Solutions in New AWS Marketplace Category
admin July 21, 2025
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Tiger Analytics Launches Agentic AI Solutions in New AWS Marketplace Category

Tiger Analytics, a global leader in AI and advanced analytics, has announced the launch of its Agentic AI Solutions in the newly introduced AI Agents and Tools category on AWS Marketplace. This strategic move enables organizations—particularly in the retail sector—to seamlessly access and deploy next-generation AI agent capabilities directly through their AWS accounts. Driving Innovation […]

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Kapture CX Appoints RudraPrasad Nanjundappa as Chief Customer Officer to Lead Global Customer Success and AI Innovation 
admin June 4, 2025
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Kapture CX Appoints RudraPrasad Nanjundappa as Chief Customer Officer to Lead Global Customer Success and AI Innovation 

Kapture CX has appointed RudraPrasad Nanjundappa as its new Chief Customer Officer. In this capacity, Nanjundappa will spearhead the rollout of Kapture CX’s Agentic AI platform, oversee customer success initiatives, and drive efforts to deepen client engagement and broaden the company’s international presence.  Prior to joining Kapture CX, Nanjundappa served as Regional Vice President of […]

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