NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”
admin October 4, 2025
Comments (0)

NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”

NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to bring next-generation, AI-driven contact center solutions to enterprises worldwide. The partnership will leverage Amazon Connect, AWS’s cloud-native contact center platform, to deliver intelligent and scalable customer experience (CX) solutions. As part of this initiative, NTT DATA is introducing Managed Customer Experience (MCX) for […]

Read More
Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities
admin May 22, 2025
Comments (0)

Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities

Zendesk has officially completed its acquisition of Local Measure, a prominent Contact Center as a Service (CCaaS) provider and a trusted Amazon Web Services (AWS) partner specializing in advanced voice solutions. This strategic acquisition enhances Zendesk’s ability to serve large-scale, high-volume customer environments by incorporating Local Measure’s seamless integration with Amazon Connect, AWS’s AI-powered contact […]

Read More