Decagon, a leading AI agents platform for customer experience, has announced the launch of Decagon University, an AI education initiative designed to empower teams across customer experience (CX), product, and engineering with the skills needed to build, optimize, and scale AI agents. The program was unveiled at the company’s first Decagon Dialogues event, alongside the […]
Read More
Software investment firm Thoma Bravo has announced plans to acquire Verint Systems, a leader in customer experience (CX) automation, in a deal valued at $2 billion. The all-cash transaction, expected to close in early 2026, remains subject to regulatory and shareholder approvals. Once finalized, Thoma Bravo will merge Verint with its portfolio company Calabrio, a […]
Read More
Sonata Software has entered into a strategic alliance with Qualtrics, a global leader and pioneer in the Experience Management (XM) space, to introduce a robust, technology-led customer experience (CX) management solution tailored for international enterprises. This synergy brings together Qualtrics’ cutting-edge XM for Customer Experience™ platform and Sonata Software’s expertise in global systems integration, consulting, […]
Read More
QVC Group, a global leader in video commerce and part of QVC Group Inc., has announced the appointment of Tony Williams as its new Chief People Officer. This move is part of the company’s focus on strengthening its human resources strategy and improving the employee experience worldwide. In his new role, Williams will oversee all aspects of QVC’s […]
Read More
CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.
Copyright © cxnet 2025. All rights reserved
