HCLTech and Cisco Introduce AI-Driven Fluid Contact Center to Accelerate CX Modernization
admin February 16, 2026
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HCLTech and Cisco Introduce AI-Driven Fluid Contact Center to Accelerate CX Modernization

HCLTech has announced an upgraded release of its Fluid Contact Center platform, developed in partnership with Cisco, aimed at helping enterprises modernize customer engagement through AI and cloud-native capabilities. The solution integrates Cisco’s Webex Contact Center—an AI-enabled, cloud-based platform—with HCLTech’s domain expertise in Contact Center as a Service (CCaaS) transformation. This combined offering enables organizations to deploy generative AI-powered […]

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Bright Pattern and Voxtron Strengthen Partnership to Drive AI-Powered CX Innovation in the UAE
admin October 24, 2025
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Bright Pattern and Voxtron Strengthen Partnership to Drive AI-Powered CX Innovation in the UAE

Bright Pattern, a global leader in AI-driven omnichannel contact center solutions, has expanded its strategic alliance with Voxtron Middle East LLC, a premier Dubai-based provider of communication technologies. The partnership aims to accelerate the adoption of AI-powered customer experience (CX) solutions across enterprises in the UAE. Under this collaboration, Voxtron’s flagship cloud contact center platform, […]

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NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”
admin October 4, 2025
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NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”

NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to bring next-generation, AI-driven contact center solutions to enterprises worldwide. The partnership will leverage Amazon Connect, AWS’s cloud-native contact center platform, to deliver intelligent and scalable customer experience (CX) solutions. As part of this initiative, NTT DATA is introducing Managed Customer Experience (MCX) for […]

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