Prithvi Exchange Unveils WhatsApp-Powered Forex Service to Accelerate Digital CX Strategy
admin February 27, 2026
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Prithvi Exchange Unveils WhatsApp-Powered Forex Service to Accelerate Digital CX Strategy

Prithvi Exchange (India) Limited has introduced a WhatsApp-enabled forex assistance service as part of its ongoing digital transformation roadmap. Disclosed under Regulation 30 of SEBI (LODR) Regulations, 2015, the move reflects the company’s push toward technology-driven customer engagement and greater accessibility in the direct-to-consumer market. Bridging Physical and Digital with a “BrickClick” Approach The company […]

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Havas Helia Names Andy O’Carroll as First Chief Creative Officer to Lead CX-Led Transformation
admin February 23, 2026
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Havas Helia Names Andy O’Carroll as First Chief Creative Officer to Lead CX-Led Transformation

Havas Helia has appointed award-winning creative leader Andy O’Carroll as its first-ever Chief Creative Officer, marking a significant shift in the agency’s structure, creative direction, and customer experience (CX) strategy. The move is part of a broader transformation that also includes a realignment of its London and Cirencester operations. O’Carroll will report to CEO David […]

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insured.io Powers Omnichannel CX Transformation for Gulf States Insurance Group
admin January 29, 2026
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insured.io Powers Omnichannel CX Transformation for Gulf States Insurance Group

insured.io, a provider of cloud-native, omnichannel engagement solutions for insurers, has been selected by Gulf States Insurance Group to advance its digital transformation strategy and enhance interactions with policyholders. By implementing the insured.io platform, Gulf States is strengthening the customer experience for its brands—Gulf States and Coastal American—across Louisiana, Mississippi, and Alabama. As part of […]

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Designing Intelligent Experience Ecosystems for the AI Era
admin December 24, 2025
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Designing Intelligent Experience Ecosystems for the AI Era

Customer experience is entering a pivotal shift. For years, the focus was on repairing individual touchpoints and improving isolated interactions. That approach no longer matches customer expectations. People want journeys that feel coordinated, intuitive, and anticipatory. They expect brands to understand intent in real time, respond with accuracy, and still offer the reassurance of human […]

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Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Generation Customer Experience Solutions
admin November 26, 2025
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Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Generation Customer Experience Solutions

Sprinklr, a leading provider of unified customer experience management (Unified-CXM), has deepened its strategic global partnership with SAMY — a 1,000+ member, social-first agency known for blending creativity, data intelligence, and advanced technology. Through this expanded alliance, the strengths of Sprinklr’s AI-powered Unified-CXM platform are fused with SAMY’s end-to-end marketing and execution capabilities. The collaboration […]

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Foundever Names Chris Halbard CEO to Advance Global Customer Experience Transformation
admin October 3, 2025
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Foundever Names Chris Halbard CEO to Advance Global Customer Experience Transformation

Foundever, a global leader in customer experience (CX), digital operations, and analytics, has announced a major leadership transition with the appointment of Chris Halbard as Chief Executive Officer. Halbard, who joined earlier this year as CEO for the EMEA market, will now take on the global CEO role, reporting directly to Laurent Uberti, company co-founder, […]

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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience
admin May 14, 2025
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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience

TaskUs, Inc., a leading provider of digital outsourcing and next-gen customer experience solutions, has announced strategic partnerships with Decagon and Regal, two cutting-edge agentic AI platform companies. These alliances mark a significant step forward in TaskUs’ mission to revolutionize customer support through intelligent automation and AI augmentation. Building on its newly launched Agentic AI Consulting Practice, TaskUs will leverage the […]

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