Customer experience is entering a pivotal shift. For years, the focus was on repairing individual touchpoints and improving isolated interactions. That approach no longer matches customer expectations. People want journeys that feel coordinated, intuitive, and anticipatory. They expect brands to understand intent in real time, respond with accuracy, and still offer the reassurance of human […]
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Zoho has consistently taken a long-horizon approach to product development, even when the industry gets swept up in new trends. How do you balance long-term R&D with market expectations—especially in CX, where hype cycles can be loud and fast? We have always focused on adding value, not chasing the hype. This balance isn’t just a […]
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Udemy, a leading online learning platform, has named Neeracha Taychakhoonavudh as its inaugural Chief Customer Experience Officer (CCO), a move aimed at enhancing its enterprise strategy and deepening global customer engagement. In her new role, Taychakhoonavudh will be responsible for leading Udemy’s enterprise customer strategy, with a focus on boosting customer adoption, expanding existing relationships, […]
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