AIA Singapore Partners with Singapore Airlines Academy to Redefine Customer Experience and Strengthen Workforce Capabilities
admin September 1, 2025
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AIA Singapore Partners with Singapore Airlines Academy to Redefine Customer Experience and Strengthen Workforce Capabilities

AIA Singapore has joined forces with Singapore Airlines Academy to roll out a customised talent development programme designed to raise customer experience (CX) standards and equip its workforce for the future. The initiative will introduce a series of interactive workshops across the company, fostering a customer-first mindset while building practical service skills. Each session, capped […]

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Kinetic Consulting Unites with Industry Leaders to Launch AI-Driven Customer Experience Consortium in the Middle East
admin June 18, 2025
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Kinetic Consulting Unites with Industry Leaders to Launch AI-Driven Customer Experience Consortium in the Middle East

Kinetic Consulting has unveiled a strategic collaboration with Gravitas, Anatic, and Transform LogiQ, forming a new consortium aimed at redefining customer experience (CX) delivery in the Middle East. This unified approach will offer organisations a comprehensive, scalable solution designed to elevate CX outcomes while ensuring long-term sustainability and digital security. With operations in Dubai and […]

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Genesys and Mitel Partner to Elevate Enterprise Customer Experience with AI-Powered Solutions
admin February 24, 2025
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Genesys and Mitel Partner to Elevate Enterprise Customer Experience with AI-Powered Solutions

Genesys, a global leader in AI-powered customer experience (CX) orchestration, has entered into a strategic partnership with business communications provider Mitel to enhance CX innovation for large enterprises. The collaboration aims to streamline customer engagement and improve business outcomes by integrating Genesys’ advanced AI capabilities with Mitel’s expertise in system integration and managed services. In […]

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