Customer experience isn’t about choosing between technology or human interaction—it’s about knowing when to use each. Many businesses make the mistake of over-automating without considering customer psychology, while others resist technology, thinking human support alone builds loyalty. As a corporate trainer, I closely observe human behavior and psychological patterns. Over the years, I’ve realized that […]
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Global digital business services leader Teleperformance (TP) has announced a strategic partnership with Sanas, an innovator in Real-Time Speech Understanding technology. As part of this collaboration, TP has acquired an equity stake in Sanas through its Series B funding round and will serve as the exclusive reseller of Sanas’ technology to major global brands across […]
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We are living in times that are volatile and unpredictable. To emerge successful in this market scenario, customer experience is the key. Build brand awareness, drive customer satisfaction and aim at strong customer loyalty with the right CX strategies. Personalize The Customer’s Journey Mass content delivery is a thing of the past. Customers are used to receiving […]
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