Kapture CX, a leading Gen AI-powered customer experience platform, has announced the appointment of Devika Rajeev as its new Head of Human Resources. With extensive experience in talent management, performance strategies, and rewards, Devika is set to lead the company’s people and culture initiatives during a crucial phase of growth. Bringing a wealth of experience […]
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South Africa-based business process outsourcing (BPO) leader iContact BPO has joined forces with Krisp AI to implement advanced noise cancellation technology across its contact center operations. This initiative is designed to improve communication clarity, enhance agent efficiency, and elevate overall customer experience by eliminating disruptive background noise—one of the biggest challenges in high-volume call center […]
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Telkomsel and Tencent Cloud announced a strategic collaboration focused on developing AI and cloud-based solutions to enhance customer experience. This partnership brings together Indonesia’s leading digital telecom provider and one of the world’s foremost cloud service companies. Under this agreement, Telkomsel will leverage a range of AI-driven solutions such as AI-Generated Content (AIGC), AI Translation, […]
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Glia, a leader in customer interaction technology for high-trust sectors, has announced a strategic partnership with COCC, a prominent fintech provider, aimed at transforming customer interactions within COCC’s digital banking platform. This collaboration allows COCC to offer its community banks and credit unions a streamlined and efficient customer experience through Glia’s ChannelLess® platform, which unifies […]
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RouteThis, a leader in WiFi customer experience (CX) solutions, announced that Dave Garcia has joined the company as Chief Revenue Officer (CRO). This executive team expansion comes as RouteThis accelerates its growth and strengthens its commitment to help Service Providers and Smart Home companies deliver exceptional residential WiFi installation, repair and support. “We are dedicated […]
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Darwin CX, a fast-growing SaaS provider specializing in enhancing customer experiences for publishers and subscription-based businesses worldwide, has successfully transitioned the UK-based political and cultural publication, The New Statesman, to its cloud-native platform. This move follows Darwin CX’s acquisition of a strategic stake in the dsb Group, which operates in Germany and the UK. As […]
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6sense, a leader in transforming B2B revenue generation, has announced the appointment of Jeff Romano as its new Chief Customer Officer. Reporting directly to Latané Conant, Chief Revenue Officer of 6sense, Romano will oversee the company’s customer experience strategies and reinforce a customer-centric approach across the organization. With over 25 years of expertise in managing […]
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Red Hat the world’s leading provider of open-source solutions announced that it will provide Rakuten Mobile access to its expertise, hardened technology and proven history in managing complex, expansive Linux estates while enabling its own experts to focus on innovating and enhancing the customer experience. Red Hat will also provide the same solutions to Rakuten […]
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Customer experience isn’t about choosing between technology or human interaction—it’s about knowing when to use each. Many businesses make the mistake of over-automating without considering customer psychology, while others resist technology, thinking human support alone builds loyalty. As a corporate trainer, I closely observe human behavior and psychological patterns. Over the years, I’ve realized that […]
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Global digital business services leader Teleperformance (TP) has announced a strategic partnership with Sanas, an innovator in Real-Time Speech Understanding technology. As part of this collaboration, TP has acquired an equity stake in Sanas through its Series B funding round and will serve as the exclusive reseller of Sanas’ technology to major global brands across […]
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