NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”
admin October 4, 2025
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NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”

NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to bring next-generation, AI-driven contact center solutions to enterprises worldwide. The partnership will leverage Amazon Connect, AWS’s cloud-native contact center platform, to deliver intelligent and scalable customer experience (CX) solutions. As part of this initiative, NTT DATA is introducing Managed Customer Experience (MCX) for […]

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Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience
admin September 30, 2025
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Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience

Sprinklr, the AI-native platform for Unified Customer Experience Management (Unified-CXM), has announced the rollout of advanced AI solutions designed to reshape how brands engage with customers. The new capabilities include Sprinklr Copilot, Sprinklr AI Agents, and expanded features for Customer Feedback Management (CFM). Meeting the Demands of the Modern Customer In today’s digital-first world, customers […]

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Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform
admin September 20, 2025
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Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its partnership with Vodafone Idea (Vi) to modernize the telecom giant’s business support system (BSS) through an AI-driven, future-ready platform. The five-year strategic collaboration aims to enhance customer experience by embedding intelligence, automation, personalization, and agility into Vi’s operations, […]

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Pizza Hut India Elevates Manish Guptaa to Chief Marketing Officer
admin September 16, 2025
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Pizza Hut India Elevates Manish Guptaa to Chief Marketing Officer

Pizza Hut India, a subsidiary of US-based Yum! Brands has announced the promotion of Manish Guptaa as its new Chief Marketing Officer (CMO). Guptaa, who earlier served as the Chief Digital & Technology Officer, will now lead Pizza Hut’s brand strategy, consumer engagement, and marketing initiatives in the dynamic Indian Quick Service Restaurant (QSR) sector. […]

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Fergus Names Hugh Walker as Head of Customer Experience
admin August 26, 2025
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Fergus Names Hugh Walker as Head of Customer Experience

Fergus has appointed Hugh Walker as its new Head of Customer Experience. In this role, Walker will oversee customer-facing operations, strengthen the customer journey, and drive engagement across Fergus’ global markets, including Australia, New Zealand, the UK, and the US. Based in Sydney, Walker brings over ten years of expertise in customer success and engagement, […]

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Vizree.ai Launches AI-Driven 360° Marketing & CX Platform, Transforming Real Estate Engagement
admin August 25, 2025
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Vizree.ai Launches AI-Driven 360° Marketing & CX Platform, Transforming Real Estate Engagement

Vizree.ai, a Bengaluru-based AI-powered startup, has unveiled its cutting-edge 360-degree marketing and customer experience platform, designed to revolutionize the way businesses connect with their audiences. Starting with the real estate sector, the platform aims to simplify customer interactions, reduce costs, and deliver personalized, high-impact marketing solutions. Built by a team of seasoned professionals from digital […]

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IntegriChain Strengthens Leadership to Accelerate AI Innovation and Customer-Centric Growth
admin August 19, 2025
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IntegriChain Strengthens Leadership to Accelerate AI Innovation and Customer-Centric Growth

IntegriChain, a leading provider of net revenue optimization solutions for the life sciences sector, has announced a major leadership transition in its Product and Technology division, reaffirming its focus on innovation and customer value. Effective August 18, 2025, the company has appointed Shai Fiss as its new Chief AI and Technology Officer (CAIO & CTO). […]

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Infor Strengthens Partnership with AWS to Accelerate Generative AI Adoption
admin July 14, 2025
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Infor Strengthens Partnership with AWS to Accelerate Generative AI Adoption

Infor has expanded its Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to fast-track the deployment of generative AI solutions across key industries. This move marks a significant milestone in their decade-long relationship and is set to drive innovation and digital transformation for businesses around the world. Building on a Decade of Collaboration Infor […]

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