Convin has introduced two groundbreaking customer-centric solutions, Real-time Agent Assist and Manager Assist. These tools are poised to revolutionize the Banking, Financial Services, and Insurance (BFSI) sector by enhancing real-time customer interactions, boosting satisfaction, increasing efficiency, maximizing revenues, and ensuring regulatory compliance.
The BFSI sector often grapples with challenges such as miscommunication, mis-selling, and regulatory non-compliance, which can severely tarnish a brand’s reputation. Convin’s new solutions address these issues through advanced Generative AI technology, leveraging the company’s proprietary Large Language Model (LLM).
Real-time Agent Assist provides live support during customer interactions across calls, emails, and chats, ensuring agents deliver consistent and exceptional service. Manager Assist allows managers to monitor these interactions in real time, optimizing team performance, reducing escalations, and improving brand reputation.
“Real-time Agent Assist and Manager Assist signify our commitment to revolutionize customer experience in the BFSI sector,” said Ashish Santhalia, CEO of Convin. “We understand the challenges faced by quality assurance professionals and managers in monitoring customer interactions and providing timely feedback. Convin’s new AI-powered solutions leverage conversation intelligence to optimize team performance and address this industry-wide issue. Our solutions equip agents with tools to boost productivity and improve customer experience. Tailored for enterprise contact centers, Convin streamlines operations, marking a significant step forward in redefining customer experience standards.”
