Tata Communications, a global leader in communications technology, today introduced its Voice AI platform—built on Agentic AI—marking a breakthrough in speech-to-speech customer engagement. This industry-first solution combines near-instant decisioning, multilingual fluency, and latency under 500 milliseconds, to deliver personalized and contextually aware interactions across channels. In doing so, it redefines how financial and banking institutions engage with customers.
Designed for enterprise-grade fintech adoption, the Voice AI solution is anchored on Tata Communications’ global voice network and Agentic AI framework, supported by the Tata Communications AI Cloud for security and scalability. The platform seamlessly ties into customers’ APIs and fintech systems, automating the full customer journey from initial contact to resolution.
The solution handles conversations in over 40 Indian and global languages — from Hindi, Tamil, and Spanish to Mandarin. It offers real-time transcription, sentiment analysis, and call summarization. Advanced capabilities include session context retention, adaptive dialogue flows, real-time translation, orchestration across multiple agents, live call analytics, and smooth handoffs to human agents. While applicable across industries, the platform comes with templated modules suitable for financial services.
Key Capabilities:
- Unified Speech-to-Speech Platform: Seamlessly integrated architecture enabling sub-500 ms latency
- Agentic AI Journeys: Outcome-oriented intelligence connecting directly to enterprise APIs and fintech platforms to execute tasks end to end
- Omnichannel Engagement: Delivers context-aware experiences across voice, chat, and in-app channels
- Multilingual & Accent Adaptive: Supports dynamic language switching in 40+ languages, preserving brand voice
- Secure & Scalable: Powered by Tata Communications AI Cloud
A.S. Lakshminarayanan, MD & CEO of Tata Communications, commented:
“What sets our Voice AI apart is that it isn’t merely a tool — it’s a fully scalable, enterprise-grade platform engineered for real outcomes. Through Agentic AI, it fuses intelligence into customer journeys, addressing diverse use cases we’re co-creating with clients. Built for speed, scale, and dependability, it moves beyond pilots and proofs of concept to enable empathetic interactions at every customer touchpoint.”
