Berlin-headquartered customer experience automation company Parloa has raised $350 million in a late-stage funding round, valuing the company at $3 billion. The investment was led by General Catalyst, with strong participation from existing backers including EQT Ventures, Altimeter Capital, Durable Capital Partners, and Mosaic Ventures.
This latest capital infusion comes just seven months after Parloa’s Series C round and pushes the company’s total funding beyond $560 million in under four years, highlighting sustained investor confidence in its growth trajectory and market vision.
Parloa focuses on delivering enterprise-grade, AI-powered customer experience automation across the full service lifecycle, beginning with inbound contact center interactions. Its technology is designed to automate repetitive service tasks using natural, human-like conversational responses, enabling faster issue resolution and reducing customer frustration commonly associated with traditional automated systems.
Speaking on the evolution of enterprise use cases, Malte Kosub, Co-founder and CEO of Parloa, noted that while applications may differ by industry, core customer needs remain consistent. In sectors such as retail and e-commerce, frequent requests like order tracking or invoice queries can be effectively handled by AI without human intervention. Similar service patterns, he added, are prevalent across insurance, travel, and financial services, where AI agents can build consistent, trusted customer relationships.
Parloa’s platform is currently used by several Fortune 200 companies and global enterprises, including Allianz, Booking Holdings, HealthEquity, SAP, Sedgwick, Swiss Life, and TeamViewer.
In a competitive market filled with agentic AI and customer service platforms, Parloa has differentiated itself by adopting a voice-first, AI-native approach from inception. Unlike competitors that initially focused on chat-based automation, Parloa prioritized voice interactions, recognizing phone calls as a critical and enduring customer engagement channel.
At the center of its offering is AMP, Parloa’s flagship platform that enables enterprise teams to design, deploy, and manage AI agents capable of transforming customer interactions into efficient, meaningful conversations. Complementing this is a robust backend infrastructure featuring real-time dashboards that provide transparency into agent behavior, decision-making, and performance, while ensuring compliance with strict data security and safety standards.
Looking ahead, Parloa envisions a future where conversational interfaces become ubiquitous across digital experiences. As Kosub emphasizes, the company believes that interaction with technology—from websites to applications—will increasingly be driven by natural conversation rather than static interfaces.
