Havas Helia has appointed award-winning creative leader Andy O’Carroll as its first-ever Chief Creative Officer, marking a significant shift in the agency’s structure, creative direction, and customer experience (CX) strategy. The move is part of a broader transformation that also includes a realignment of its London and Cirencester operations. O’Carroll will report to CEO David […]
Read More
HCLTech has announced an upgraded release of its Fluid Contact Center platform, developed in partnership with Cisco, aimed at helping enterprises modernize customer engagement through AI and cloud-native capabilities. The solution integrates Cisco’s Webex Contact Center—an AI-enabled, cloud-based platform—with HCLTech’s domain expertise in Contact Center as a Service (CCaaS) transformation. This combined offering enables organizations to deploy generative AI-powered […]
Read More
Oracle has announced a new set of role-based AI agents embedded within Oracle Fusion Cloud Applications to help organizations modernize how marketing, sales, and service teams deliver customer experiences at scale. Developed using Oracle AI Agent Studio for Fusion Applications, these agents are designed to operate directly within day-to-day workflows—automating tasks, analyzing unified enterprise data, and providing predictive insights […]
Read More
Genesys and Fujitsu have completed a large-scale modernization of AEON Financial Service’s contact center operations using Genesys Cloud, a unified experience orchestration platform. The program focused on improving self-service, reducing customer wait times, and enabling faster service delivery through cloud adoption. Fujitsu led the implementation and tailored the platform to AEON Financial Service’s operational needs, […]
Read More
Enterprises across sectors are accelerating investments in artificial intelligence to enhance responsiveness, simplify engagement, and modernize customer journeys. In Q3 FY26, 8×8 reported strong growth in adoption of its AI-enabled customer experience platform, as organizations increasingly moved from isolated AI experiments to enterprise-wide deployment. According to Hunter Middleton, Chief Product Officer at 8×8, customers are […]
Read More
Magnum 4D Bhd has introduced a new mobile app capability called PlayNow, designed to make in-store transactions faster and more convenient for customers across its nationwide outlet network. The feature allows users to choose their numbers digitally within the app and instantly generate a QR code. Customers can then present this code at any Magnum […]
Read More
CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.
Copyright © cxnet 2025. All rights reserved
