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PTT Digital has partnered with Beryl 8 Plus and Genesys, a global leader in cloud solutions powered by AI, to revolutionize its contact center capabilities. Under this collaboration, PTT Digital has implemented Genesys Cloud CX, an all-encompassing cloud contact center solution. This initiative aims to enhance customer journeys and support PTT Digital’s ongoing digital transformation […]

Aflac has announced a strategic partnership with SKYGEN to enhance the customer satisfaction journey in its Dental and Vision division. SKYGEN, a leading U.S.-based technology partner specializing in dental and vision insurance plans, serves nearly 50 million members nationwide. With decades of industry experience and cutting-edge technology, SKYGEN will implement a service model designed to […]

tifgroup is thrilled to announce a strategic partnership with OpenDialog AI to significantly enhance the customer experience across its brands. As the first travel insurance provider in the UK to integrate OpenDialog’s advanced conversational AI platform, tifgroup customers will now quickly find the information they need. The initial rollout will be on the Holidaysafe website, […]

Carlsberg Asia has intensified its partnership with foodpanda, Asia’s leading food and grocery delivery platform, aiming to make its diverse range of beverages more accessible to consumers across the region. This enhanced collaboration will bring forth exciting campaigns from both brands, designed to make Carlsberg beers more appealing and easier to access. Carlsberg plans to […]

Hexaware has unveiled its innovative Gen AI App for Retailers on the AWS Marketplace, a comprehensive digital catalog that features thousands of software listings from independent vendors, simplifying the process of finding, testing, buying, and deploying software on Amazon Web Services (AWS). This cutting-edge app, tailored specifically for e-commerce retailers, harnesses the power of generative […]

Locobuzz, a global leader in customer experience management (CXM), has been recognized by Microsoft for its pioneering efforts in AI-powered CXM solutions, earning the prestigious title of AI First Mover. This accolade underscores Locobuzz’s innovative approach to integrating artificial intelligence (AI) into customer experience strategies, setting a new standard in the industry. Locobuzz envisions the […]

Mitigram, a global leader in digital trade financing, is delighted to announce the appointment of Stephen Andersen as Head of Customer Experience. With 17 years of expertise in financial services and customer success, Stephen will play a pivotal role in ensuring exceptional experiences for corporate clients and driving growth. In his new role, Stephen will […]

ISC-CX, a global leader in comprehensive customer experience (CX) solutions, has announced a strategic partnership with Avolta, a prominent player in travel experiences. This collaboration aims to optimize customer experiences across Avolta’s extensive network of airport locations worldwide. Reinhold Auer, Managing Director at ISC-CX, commented, “Our mission is to help companies like Avolta understand their […]

Ather Energy, one of India’s leading electric scooter manufacturers based in Bengaluru, has deployed Qlik Sense to revolutionize its user experiences and streamline intricate data analysis to bolster strategic decision-making. By integrating Qlik Sense, Ather Energy effectively manages extensive data dispersed across multiple sites, driving commercial decisions and optimizing productivity. With over 100,000 potential sales […]

Kotak Mahindra Bank announced a new Distribution structure aimed at enhancing its growth strategy in line with its vision of prioritising customer-centricity. This initiative seeks to unify all customer interaction channels, delivering a seamless omni-channel experience across all Group products and services, thereby elevating service standards and operational efficiency. The new Distribution structure integrates the […]