Join us for an insightful conversation with Namita Bohara, Lead Customer Centricity, a seasoned CX leader from Hindalco, as we delve into the complexities of delivering exceptional customer experiences in the B2B industry.
Key Highlights:
Namita’s mantra for CX success: listening, learning, and continuous improvement.
This engaging session provides valuable lessons for CX professionals, business leaders, and anyone looking to enhance customer relationships in a dynamic and competitive market.
Unique challenges faced by B2B companies in comparison to B2C.
The balance between technology and human interaction in customer experience.
The role of empathy, personalization, and long-term relationships in building trust.
How employee experience influences customer satisfaction.
