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Walmart CEO Doug McMillon announced the company’s financial results for the first quarter of 2024, highlighting how its investment in digital transformation is enhancing the customer experience. While Walmart did not disclose specific figures for its digital transformation investments, Suresh Kumar, the global Chief Technology Officer and Chief Development Officer, is responsible for technology spending. […]

Sainsbury’s and Microsoft have announced a five-year strategic partnership to advance the retailer’s Next Level Sainsbury strategy. By utilising Microsoft’s cutting-edge AI and machine learning technologies in conjunction with Sainsbury’s vast datasets, this collaboration seeks to improve store operations, increase employee efficiency, and deliver exceptional customer service, ultimately resulting in stronger returns for shareholders through […]

Wipro has announced the appointment of Sanjeev Jain as its new Chief Operating Officer (COO), following the resignation of former COO Amit Choudhary last Friday. Jain will report directly to CEO Srini Pallia and continue as a member of Wipro’s Executive Committee. Sanjeev Jain joined Wipro in 2023 and has since held significant senior roles […]

Startek announced the launch of Startek Generative AI, an innovative suite of Generative AI solutions designed to accelerate and enhance business processes, ensuring greater efficiency and effectiveness. Startek Generative AI transcends basic automation by offering a strategic approach that enhances agent productivity, streamlines operations, and personalises the customer journey. Leveraging generative AI tools, this new […]

Talisma Corporation Pvt. Ltd., a prominent provider of customer experience solutions, has partnered with US-based xAmplify. This collaboration aims to introduce xAmplify’s partner enablement platform to the Indian market, enhancing organizational productivity through a centralized information platform. The new platform will empower stakeholders across sales, marketing, and customer support, fostering a customer-centric culture within organizations. […]

Dhaval Mankad has announced his appointment as Vice President – IT (CIO) at Vadilal Industries Limited. Mankad expressed his excitement about the new role, stating, “I am thrilled to join Vadilal Industries Limited as their Vice President – IT (CIO). I am eager to contribute my expertise and experience to the Group’s ongoing success and […]

Air India has announced the  appointment of Sanjay Sharma as its new Chief Financial Officer (CFO), effective June 10th, 2024. Reporting to Campbell Wilson, the Managing Director (MD) and Chief Executive Officer (CEO), Sharma steps into the role as Vinod Hejmadi retires after three decades of service. Sanjay Sharma brings over thirty years of extensive […]

In a strategic move to enhance brands’ customer engagement return on investment (ROI), Digitas India has partnered with MoEngage, a leading AI-powered customer engagement platform. By joining the MoEngage Catalyst Partner program, Digitas India aims to accelerate brand scaling through innovative and data-driven solutions. The partnership leverages MoEngage’s AI-powered customer engagement capabilities with Digitas India’s […]