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Startek announced the launch of Startek Generative AI, an innovative suite of Generative AI solutions designed to accelerate and enhance business processes, ensuring greater efficiency and effectiveness. Startek Generative AI transcends basic automation by offering a strategic approach that enhances agent productivity, streamlines operations, and personalises the customer journey. Leveraging generative AI tools, this new […]

Talisma Corporation Pvt. Ltd., a prominent provider of customer experience solutions, has partnered with US-based xAmplify. This collaboration aims to introduce xAmplify’s partner enablement platform to the Indian market, enhancing organizational productivity through a centralized information platform. The new platform will empower stakeholders across sales, marketing, and customer support, fostering a customer-centric culture within organizations. […]

Dhaval Mankad has announced his appointment as Vice President – IT (CIO) at Vadilal Industries Limited. Mankad expressed his excitement about the new role, stating, “I am thrilled to join Vadilal Industries Limited as their Vice President – IT (CIO). I am eager to contribute my expertise and experience to the Group’s ongoing success and […]

Air India has announced the  appointment of Sanjay Sharma as its new Chief Financial Officer (CFO), effective June 10th, 2024. Reporting to Campbell Wilson, the Managing Director (MD) and Chief Executive Officer (CEO), Sharma steps into the role as Vinod Hejmadi retires after three decades of service. Sanjay Sharma brings over thirty years of extensive […]

In a strategic move to enhance brands’ customer engagement return on investment (ROI), Digitas India has partnered with MoEngage, a leading AI-powered customer engagement platform. By joining the MoEngage Catalyst Partner program, Digitas India aims to accelerate brand scaling through innovative and data-driven solutions. The partnership leverages MoEngage’s AI-powered customer engagement capabilities with Digitas India’s […]

Commvault has announced the appointment of Gareth Russell as Field Chief Technology Officer of Security for Asia Pacific (APAC), enhancing the company’s cyber resilience expertise. In response to the escalating threat posed by ransomware, Commvault is committed to sharing its technical knowledge in data security and cyber resilience with more clients and partners in the […]

Stryker has unveiled its latest initiative with the opening of a Customer Experience Centre at Stryker’s Global Technology Centre (SGTC) in Gurugram. This cutting-edge facility is meticulously designed to showcase Stryker’s renowned portfolio of medical equipment, offering customers an immersive environment to interact with the brand’s emerging technologies. The Customer Experience Centre is poised to […]

Maruti Suzuki India Limited has celebrated a major milestone by opening its 5,000th service centre in India, located in Gurugram, Haryana. This new addition expands the company’s extensive service network, which now covers 2,500 cities across the country. Since the establishment of its first service workshop in 1983, Maruti Suzuki’s service network has grown significantly. […]

Airpay has announced a strategic partnership with Wix.com Ltd., a leading SaaS website builder platform, to support the creation, management, and growth of a global digital presence. This collaboration offers Wix’s India-based merchants access to Airpay’s advanced payment gateway, enabling seamless digital payment acceptance. As a prominent player in the fintech sector, Airpay is pioneering […]

Air India has announced the introduction of digital refreshment vouchers in partnership with digital vouchering solution provider iCoupon to improve customer experience during disruptions. This initiative, currently in its pilot phase, is available to passengers traveling to and from three major UK airports: London Heathrow, London Gatwick, and Birmingham. Leveraging iCoupon technology, Air India can […]