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In this in-depth video interview, Aalok R. Pradhan, Head of Customer Delight at TVS Motor, delves into the evolving landscape of customer experience (CX) and how TVS is leading the charge with innovative CX strategies. With his extensive experience in designing service policies and strategies around customer experience, Aalok shares valuable insights on how the […]

Join us for an insightful conversation with Namita Bohara, Lead Customer Centricity, a seasoned CX leader from Hindalco, as we delve into the complexities of delivering exceptional customer experiences in the B2B industry.Key Highlights: Namita’s mantra for CX success: listening, learning, and continuous improvement.This engaging session provides valuable lessons for CX professionals, business leaders, and […]

In this exclusive interview with Manish Panjwani, Group CTO of Shriram Automall India Group, we explore how cutting-edge technology is reshaping the landscape of customer experience. With over 8 years of leadership expertise and a successful track record as a co-founder and innovator, Manish provides an in-depth perspective on how businesses can harness the power […]

An insightful conversation with Pankaj Kumar, CTO of Cent Bank, as he shares exclusive details on the latest technological initiatives aimed at enhancing customer experience in the digital era. In this interview, Pankaj discusses how Cent Bank is driving digital transformation to meet evolving customer needs, from seamless loan processing through web and mobile platforms […]

In this insightful interview, Ankit Kedia , VP of Revenue Growth at Dropthought, discusses the transformative power of real-time feedback and AI in enhancing customer experience (CX). He delves into how hyper-personalization, automation, and predictive analytics are shaping the future of CX. Ankit also shares the trends driving innovation in omni-channel integration, data privacy, and […]

In this exclusive interview, Jyoti Arora, Head of Customer Experience at Borosil, shares invaluable insights into how the company is transforming customer interactions and setting new benchmarks in the industry. Jyoti discusses Borosil’s commitment to a customer-first approach, highlighting the innovative strategies they’ve employed to enhance customer satisfaction and loyalty. She delves into the role […]

Join us for an exclusive interview with Rakesh Gupta, Head of Customer Services and Customer Experience at Panasonic, as he shares invaluable insights into how Panasonic is revolutionizing customer support and experience. In this engaging discussion, Rakesh delves into the methods Panasonic employs to ensure that customer concerns and inquiries are addressed promptly and effectively, […]

Watch this exclusive interview with Venkatesh Kidambi, Chief Digital Transformation Officer at MTR Foods Private Limited, as he shares invaluable insights on leveraging digital transformation to enhance customer experience. Discover how digital transformation can improve the most critical touchpoints in the customer journey, integrate omnichannel approaches to create a seamless and unified customer experience across […]

Watch our exclusive interview with Suraj Shetty, a visionary leader in the field of Customer Experience. In this insightful discussion, Suraj shares his expertise on the evolving landscape of customer interactions, the impact of technology, and strategies for creating exceptional customer experiences.