Qatar Airways has announced the appointment of Calum Laming as its new Chief Customer Officer, reinforcing the airline’s commitment to delivering world-class customer experiences as it enters its next phase of growth. The announcement comes as Qatar Airways successfully restores 85% of its network operations following disruptions caused by the conflict in the Middle East. […]
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Vega Technology has announced the appointment of Anne as its new Customer Success Lead, reinforcing the company’s commitment to delivering exceptional client experiences and driving long-term customer success. With more than 25 years of experience across software, customer success, and client relationship management, Anne brings a wealth of expertise to the role. Her extensive background […]
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For decades, walking into a bank branch meant tokens, queues, and the same tired question: “Sir, fill this form again.” Today, that experience is being quietly dismantled — not by adding more branches, but by making them smarter, and by putting an AI-powered relationship manager in every customer’s pocket. India’s banking sector, already one of […]
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TELUS Digital has announced a strategic partnership with customer experience (CX) AI platform provider Cresta, strengthening its commitment to helping enterprises scale AI-powered customer engagement and contact center operations. Under the partnership, TELUS Digital will serve as a preferred implementation partner for Cresta’s AI platform, enabling organizations to deploy advanced AI capabilities that improve customer […]
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Visa has announced two strategic leadership appointments across its Asia Pacific operations as the global payments technology company accelerates the growth of its Value-Added Services (VAS) business and strengthens its presence in Southeast Asia. The appointments reflect Visa’s continued investment in leadership talent and its commitment to delivering innovative payment solutions, enhanced customer experiences, and […]
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Digital insurance provider ACKO has strengthened its senior leadership team with four key appointments as the company sharpens its focus on business growth, customer-centric innovation, and operational excellence across its auto, health, mobility, and customer experience functions. The appointments are part of ACKO’s broader strategy to create a more integrated and agile organization, bringing together […]
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Sapphire Foods India has announced a major leadership transition, appointing Vikrant Vohra as President and Chief Executive Officer of its KFC business. The move is part of a broader management restructuring aimed at strengthening leadership across the company’s quick-service restaurant (QSR) portfolio and driving future growth. Vohra, who currently serves as Executive Vice President and […]
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Courtyard by Marriott Nashik has announced the appointment of Abhishek Mukherjee as its new Director of Sales & Marketing, further strengthening the hotel’s commercial leadership team as it focuses on accelerating business growth and enhancing its market presence. With extensive experience in sales strategy, revenue growth, and brand development, Mukherjee brings a strong track record […]
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