PayNearMe Launches AI-Powered Intelligent Virtual Agent to Redefine Customer Engagement Through PayXM™
admin October 25, 2025
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PayNearMe Launches AI-Powered Intelligent Virtual Agent to Redefine Customer Engagement Through PayXM™

PayNearMe, a leading fintech company revolutionizing digital payments, has announced the launch of its new AI-powered Intelligent Virtual Agent (IVA) — an advanced automation solution integrated within its PayXM™ platform. This innovation marks a major step in PayNearMe’s ongoing mission to enhance Payment Experience Management by empowering non-commerce businesses to deliver personalized, seamless, and automated […]

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Bright Pattern and Voxtron Strengthen Partnership to Drive AI-Powered CX Innovation in the UAE
admin October 24, 2025
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Bright Pattern and Voxtron Strengthen Partnership to Drive AI-Powered CX Innovation in the UAE

Bright Pattern, a global leader in AI-driven omnichannel contact center solutions, has expanded its strategic alliance with Voxtron Middle East LLC, a premier Dubai-based provider of communication technologies. The partnership aims to accelerate the adoption of AI-powered customer experience (CX) solutions across enterprises in the UAE. Under this collaboration, Voxtron’s flagship cloud contact center platform, […]

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GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience
admin October 17, 2025
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GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience

GTT Communications Inc., a global leader in networking and security-as-a-service solutions for multinational enterprises, has announced the successful launch of its new AI Factory, developed in collaboration with Insight Enterprises, NVIDIA, and Dell Technologies. The AI Factory is built on Dell PowerEdge servers powered by the NVIDIA accelerated computing platform, forming the backbone of GTT’s […]

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Hinduja Global Solutions Expands in Manila with New AI-Powered Experience Hub, Creating 1,000 New Jobs
admin October 13, 2025
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Hinduja Global Solutions Expands in Manila with New AI-Powered Experience Hub, Creating 1,000 New Jobs

Hinduja Global Solutions (HGS), a global leader in digital experience and business process management, has inaugurated a new Intelligent Experience Hub in Manila, Philippines. This strategic expansion highlights HGS’s ongoing commitment to innovation and its growing investment in the region’s digital economy. The newly opened facility is designed to deliver AI-driven, technology-enabled customer experience (CX) […]

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Teradata Introduces Autonomous Customer Intelligence Framework to Power Data-Driven CX
admin October 8, 2025
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Teradata Introduces Autonomous Customer Intelligence Framework to Power Data-Driven CX

Teradata has introduced Autonomous Customer Intelligence, a new integrated software and services offering designed to turn raw customer data and behavioral signals into real-time, context-aware actions at scale. This solution strengthens Teradata’s CX portfolio by embedding intelligent “agents” throughout the data lifecycle — from data product creation and signal detection to contextual interpretation and autonomous responses […]

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Best 5 Ways to improve Customer Experience in Business
admin October 6, 2025
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Best 5 Ways to improve Customer Experience in Business

To enhance and improve the customer experience in businesses, one must gather and respond to customer feedback, use AI and customer data to personalize interactions, provide tools and training to staff, and expedite customer journeys through omnichannel experiences. Customer loyalty and retention will increase with the implementation of a thorough customer-centric approach that emphasizes comprehending […]

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Cisco Launches AI-Driven Enhancements to Revolutionize Contact Center Operations
admin October 6, 2025
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Cisco Launches AI-Driven Enhancements to Revolutionize Contact Center Operations

Cisco has rolled out a series of powerful additions to its Webex Customer Experience suite, introducing an AI-powered Quality Management (QM) module designed to elevate contact center performance. This innovation is particularly aimed at helping small and medium businesses refine their customer engagement by blending advanced automation with human supervision. The new Webex AI Quality […]

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NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”
admin October 4, 2025
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NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”

NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to bring next-generation, AI-driven contact center solutions to enterprises worldwide. The partnership will leverage Amazon Connect, AWS’s cloud-native contact center platform, to deliver intelligent and scalable customer experience (CX) solutions. As part of this initiative, NTT DATA is introducing Managed Customer Experience (MCX) for […]

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