Bendigo Bank Expands Partnership with Google Cloud to Drive Enterprise Modernisation and Enhance Customer Experience
admin November 24, 2025
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Bendigo Bank Expands Partnership with Google Cloud to Drive Enterprise Modernisation and Enhance Customer Experience

Bendigo Bank has announced a major extension of its long-standing partnership with Google Cloud through a new multi-year agreement aimed at accelerating digital transformation, boosting workforce capabilities, and strengthening cybersecurity across the organisation. The expanded collaboration builds on Google Cloud’s current role as the bank’s core digital infrastructure provider. With this foundation in place, Bendigo […]

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Kroger Updates eCommerce Strategy to Boost Customer Experience and Drive Profitable Growth
admin November 20, 2025
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Kroger Updates eCommerce Strategy to Boost Customer Experience and Drive Profitable Growth

The Kroger Co. has unveiled a refreshed eCommerce strategy designed to streamline the online shopping experience, attract new customers, and strengthen profitability across its digital operations. The retailer expects these strategic shifts to contribute nearly $400 million in additional eCommerce operating profit by 2026, enabling further investments in lower prices, enhanced store conditions, and improved operational […]

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Salam and QBS Unite to Introduce the Region’s First Arabic-First AI CX Platform
admin November 11, 2025
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Salam and QBS Unite to Introduce the Region’s First Arabic-First AI CX Platform

Etihad Salam Telecom Company (Salam), a key player in Saudi Arabia’s telecommunications landscape, has entered into a strategic partnership with Quality Business Solutions (QBS) to jointly develop Salam CX — the Middle East’s first Arabic-first, AI-powered customer experience platform. The collaboration was formalised through a Memorandum of Understanding (MoU) aimed at redefining how businesses and […]

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Icreon Elevates Steve Lamensdorf to Chief Experience Officer to Drive Customer-Centric Innovation
admin November 10, 2025
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Icreon Elevates Steve Lamensdorf to Chief Experience Officer to Drive Customer-Centric Innovation

Icreon, a global leader in digital transformation and innovation, has announced the promotion of Steve Lamensdorf to Chief Experience Officer (CXO). In this expanded leadership role, Lamensdorf will spearhead Icreon’s customer experience (CX) strategy—enhancing innovation, customer engagement, and excellence across all client interactions while reinforcing the company’s vision of accelerating Digital Velocity. “Steve has been […]

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Tune Talk Partners with Truecaller to Strengthen Customer Trust and Communication Transparency in Malaysia
admin November 7, 2025
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Tune Talk Partners with Truecaller to Strengthen Customer Trust and Communication Transparency in Malaysia

In a move that underscores the growing importance of trust and clarity in customer interactions, Tune Talk, Malaysia’s fastest-growing mobile network operator, has announced a strategic partnership with Truecaller, the global leader in trusted communication solutions. The collaboration is designed to transform how Tune Talk engages with its customers by ensuring every interaction is transparent, […]

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Zonda Acquires Eliant to Redefine Customer Experience in the Homebuilding Industry
admin November 6, 2025
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Zonda Acquires Eliant to Redefine Customer Experience in the Homebuilding Industry

Zonda, a leading provider of data-driven housing market intelligence and digital solutions for the homebuilding sector, has announced the acquisition of Eliant, Inc., a recognized leader in customer experience (CX) management for homebuilders. This strategic move strengthens Zonda’s mission to enhance the homebuying journey by leveraging customer insights to help builders improve operations, boost satisfaction, […]

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TCS Deepens Collaboration with Morrisons to Accelerate Digital and Customer Experience Transformation
admin November 5, 2025
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TCS Deepens Collaboration with Morrisons to Accelerate Digital and Customer Experience Transformation

Tata Consultancy Services (TCS) has strengthened its strategic alliance with Morrisons, one of the UK’s leading supermarket chains, through a new five-year agreement aimed at driving large-scale digital transformation and elevating customer experience across its 500 stores serving over 11 million customers weekly. As part of this extended partnership, TCS will help modernise and integrate […]

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MTN Elevates Data Intelligence with Migration of EVA Platform to Microsoft Azure
admin November 3, 2025
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MTN Elevates Data Intelligence with Migration of EVA Platform to Microsoft Azure

MTN has successfully migrated its Enterprise Value Analytics (EVA) platform in South Africa to Microsoft Azure, marking a major step in the company’s digital transformation journey. The move aims to strengthen MTN’s capabilities in leveraging data-driven intelligence to enhance customer experience, improve operational efficiency, and ensure the ethical use of AI. The new cloud-based EVA 3.0 platform, […]

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e& UAE Partners with KredosAi to Redefine Personalised Customer Engagement Through AI and Empathy
admin November 1, 2025
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e& UAE Partners with KredosAi to Redefine Personalised Customer Engagement Through AI and Empathy

e& UAE, the leading telecom operator and the flagship brand of global technology group e&, has entered into a strategic partnership with KredosAi, a human-centric artificial intelligence platform, to transform how it connects with customers. The two companies have signed a Memorandum of Understanding (MoU) to co-develop an AI-powered personalised communication platform designed to deliver faster, more empathetic customer support […]

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Tesla Redefines Automotive Service with AI-Powered App Experience
admin October 31, 2025
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Tesla Redefines Automotive Service with AI-Powered App Experience

Tesla is once again setting new benchmarks in the automotive industry by integrating artificial intelligence (AI) into its customer service ecosystem. This innovation was recently highlighted when Tesla enthusiast Sawyer Merritt shared on social media his seamless experience using the Tesla Service app for a minor Model Y repair—showcasing real-time updates, app-based communication, and proactive […]

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