NC AI and Shinhan Financial Group Collaborate to Transform Bank Branch Experience with Digital Simulation
admin March 30, 2026
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NC AI and Shinhan Financial Group Collaborate to Transform Bank Branch Experience with Digital Simulation

NC AI, the artificial intelligence arm of NCSoft, has entered a strategic partnership with Shinhan Financial Group to modernize in-branch banking experiences using advanced analytics and simulation technologies. The collaboration, formalized through a memorandum of understanding on March 24, focuses on enhancing operational efficiency and customer experience within physical bank branches. By leveraging video data […]

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Piush Kothari Takes Over as Chief Customer Experience Officer at Croma
admin March 25, 2026
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Piush Kothari Takes Over as Chief Customer Experience Officer at Croma

Consumer electronics retailer Croma has appointed Piush Kothari as its new Chief Customer Experience Officer. He announced the development through a LinkedIn update, expressing his excitement about joining the Tata-backed retail brand. In his announcement, Kothari highlighted Croma’s strong reputation among Indian consumers and shared his enthusiasm for contributing to the brand’s continued growth. He […]

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Okanui Deploys NetSuite to Strengthen Global Expansion Strategy
admin March 23, 2026
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Okanui Deploys NetSuite to Strengthen Global Expansion Strategy

Australian swimwear and beachwear brand Okanui has implemented Oracle NetSuite to streamline its financial and operational processes as it scales both domestically and internationally. Founded in 1978 on Sydney’s Northern Beaches, Okanui has grown into a multi-channel retailer with 10 stores across Australia, alongside a strong presence in online and wholesale markets. As the company […]

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Manappuram Finance Appoints Sreekanth P V as Group Head – Operations & Customer Experience
admin March 10, 2026
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Manappuram Finance Appoints Sreekanth P V as Group Head – Operations & Customer Experience

Manappuram Finance has announced the appointment of Sreekanth P V as Group Head – Operations & Customer Experience, at the level of President. In his new role, Sreekanth will focus on enhancing operational performance and strengthening the company’s customer experience strategy across its various business verticals. He will be responsible for improving operational efficiency by […]

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Movate Partners with Kahuna Labs to Deliver AI-Powered, Outcome-Driven Technical Support Solutions
admin March 9, 2026
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Movate Partners with Kahuna Labs to Deliver AI-Powered, Outcome-Driven Technical Support Solutions

Movate has announced a strategic partnership with Kahuna Labs to develop next-generation technical support solutions powered by artificial intelligence and expert services. The collaboration aims to help enterprises achieve measurable outcomes from AI adoption in customer and technical support operations. As organizations increasingly deploy AI across service and support functions, many still struggle to realize […]

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Accenture to Acquire Ookla to Strengthen Network Intelligence and Enterprise Customer Experience
admin March 6, 2026
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Accenture to Acquire Ookla to Strengthen Network Intelligence and Enterprise Customer Experience

Accenture has announced plans to acquire Ookla, a leading network intelligence and customer experience analytics company best known for its popular platforms Speedtest and Downdetector. The acquisition reflects the growing importance of network performance in shaping modern customer experiences. Today, factors such as latency, connectivity stability, and signal strength are just as critical as the […]

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ACT Fibernet Elevates Aditya Singh as Chief Customer Experience Officer
admin March 3, 2026
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ACT Fibernet Elevates Aditya Singh as Chief Customer Experience Officer

ACT Fibernet (Atria Convergence Technologies Ltd) has promoted Aditya Singh to the role of Chief Customer Experience Officer (CCXO), effective January 1, 2026. With this appointment, he becomes a member of the company’s Executive Committee (Excom) and will lead the organisation’s enterprise-wide customer experience transformation strategy. Prior to this elevation, Singh served as Senior Vice […]

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The Hidden Tech War: Why Voice APIs Are Becoming India’s Next Big AI Battlefield
admin February 27, 2026
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The Hidden Tech War: Why Voice APIs Are Becoming India’s Next Big AI Battlefield

India’s Real AI Revolution Isn’t on WhatsApp; it’s on the Dialer: Everyone is busy building AI agents for WhatsApp and websites, but India is quietly moving in a different direction. The real disruption is happening on the dialer app. While chatbots dominate headlines, Voice APIs are transforming how Indian businesses talk to customers through low-latency, […]

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Prithvi Exchange Unveils WhatsApp-Powered Forex Service to Accelerate Digital CX Strategy
admin February 27, 2026
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Prithvi Exchange Unveils WhatsApp-Powered Forex Service to Accelerate Digital CX Strategy

Prithvi Exchange (India) Limited has introduced a WhatsApp-enabled forex assistance service as part of its ongoing digital transformation roadmap. Disclosed under Regulation 30 of SEBI (LODR) Regulations, 2015, the move reflects the company’s push toward technology-driven customer engagement and greater accessibility in the direct-to-consumer market. Bridging Physical and Digital with a “BrickClick” Approach The company […]

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Havas Helia Names Andy O’Carroll as First Chief Creative Officer to Lead CX-Led Transformation
admin February 23, 2026
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Havas Helia Names Andy O’Carroll as First Chief Creative Officer to Lead CX-Led Transformation

Havas Helia has appointed award-winning creative leader Andy O’Carroll as its first-ever Chief Creative Officer, marking a significant shift in the agency’s structure, creative direction, and customer experience (CX) strategy. The move is part of a broader transformation that also includes a realignment of its London and Cirencester operations. O’Carroll will report to CEO David […]

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