Sprinklr, the AI-native platform for Unified Customer Experience Management (Unified-CXM), has announced the rollout of advanced AI solutions designed to reshape how brands engage with customers. The new capabilities include Sprinklr Copilot, Sprinklr AI Agents, and expanded features for Customer Feedback Management (CFM). Meeting the Demands of the Modern Customer In today’s digital-first world, customers […]
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Software investment firm Thoma Bravo has announced plans to acquire Verint Systems, a leader in customer experience (CX) automation, in a deal valued at $2 billion. The all-cash transaction, expected to close in early 2026, remains subject to regulatory and shareholder approvals. Once finalized, Thoma Bravo will merge Verint with its portfolio company Calabrio, a […]
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In a strategic move reflecting the company’s focus on strengthening its digital brand presence and app ecosystem, MakeMyTrip has announced the elevation of Abhishek Bhasin to the position of Vice President – Brand & App Performance Marketing. This appointment marks a significant milestone in Bhasin’s professional journey with the company, where he has been a key contributor for over five […]
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Kyndryl India has promoted Balamurali Debur to the position of Vice President – Marketing and Customer Experience. This dual-role appointment signals a deeper commitment to integrating marketing efforts with customer-centric strategies. Popularly known as Bala, he joined Kyndryl in 2021 following a 15-year tenure at IBM, where he held senior positions across IBM Services and […]
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