NAB has extended its long-standing partnership with Amazon Web Services (AWS) as part of its multi-cloud strategy, aimed at enhancing its technology capabilities and improving customer experiences. This renewed collaboration focuses on accelerating the migration of critical workloads to AWS and further advancing NAB’s Generative AI (GenAI) capabilities, including automated code development and AI-driven training.
As part of its commitment to technological advancement, NAB has prioritized investments that simplify processes and enable more efficient delivery of customer services. A key area of focus remains GenAI tools, such as Amazon Q Developer, which are helping to boost productivity and streamline service delivery. Since 2018, more than 3,360 NAB employees have earned AWS Cloud Practitioner certifications, and the bank’s cloud education programs are serving as models for other organizations.
AWS continues to support NAB’s GenAI program, empowering developers to concentrate on higher-value tasks that enhance customer experiences. NAB’s digital platforms, including internet banking, NAB Connect, and services like Simple Home Loans and Amazon Connect, are all powered by AWS infrastructure.
Having first partnered with AWS in 2013, this extension follows a prior agreement in 2022. Currently, NAB has migrated 84% of its on-premises infrastructure to a public multi-cloud environment, and it continues to offer tailored training programs to further its GenAI initiatives.
Cloud adoption across the banking sector has surged in recent years as financial institutions leverage the technology to drive innovation and improve operational efficiency. By migrating critical workloads to cloud platforms, banks are streamlining processes, accelerating product development, and delivering better digital services, ultimately enhancing the customer experience.
Beyond cost efficiencies, cloud technology helps banks remain competitive in an evolving financial landscape. The integration of emerging technologies like AI, machine learning (ML), and data analytics allows banks to offer personalized services, improve risk management, and meet rising regulatory demands. As a result, cloud adoption has become a strategic necessity for banks looking to stay agile and meet the shifting expectations of their customers and regulators.
