Ascensos, a leader in customer experience management, is excited to announce a groundbreaking partnership with SentiSum, an AI-driven CX analytics platform. This collaboration is set to revolutionize customer engagement and management. Utilizing SentiSum’s advanced real-time sentiment analysis technology, which includes both voice and non-voice channels, Ascensos can capture immediate customer insights. These insights help identify critical issues like product or service challenges and logistical concerns, while also recognizing factors that delight customers.
Liz Millington, Head of Ascensos Intelligence, remarked: “The integration of SentiSum’s sophisticated sentiment analysis equips us to provide our clients with exceptional insights. We can analyze and respond to customer data as it is captured, offering a competitive edge in the market. This partnership empowers our clients to make informed decisions, enhance supply chain efficiency, manage operations more effectively, and ultimately improve customer satisfaction. Leveraging this powerful data, Ascensos clients can optimize both upstream and downstream processes, safeguarding brand reputation and boosting customer retention and advocacy.”
David Gilfillan, Ascensos Chief Technology Officer, stated: “This collaboration is more than just a technological upgrade; it’s about creating enduring customer value. Real-time sentiment analysis allows us to address issues swiftly, enhancing the overall customer engagement experience.”
Sharad Khandelwal, CEO of SentiSum, added: “We are thrilled to partner with Ascensos to deliver transformative CX solutions. Our technology will enable Ascensos clients to stay ahead by converting customer feedback into actionable insights in real-time.”
