Locobuzz, a global leader in customer experience management (CXM), has been recognized by Microsoft for its pioneering efforts in AI-powered CXM solutions, earning the prestigious title of AI First Mover. This accolade underscores Locobuzz’s innovative approach to integrating artificial intelligence (AI) into customer experience strategies, setting a new standard in the industry.
Locobuzz envisions the future of customer experience management with AI acting as a copilot, significantly enhancing agents’ capabilities. By utilizing AI, agents can draft complex responses with ease, navigate intricate knowledge bases, and streamline business processes efficiently. This approach reduces the learning curve for agents and maximizes their effectiveness, leading to improved customer interactions and satisfaction.
“We are thrilled to be recognized as an AI First Mover by Microsoft,” said Vishal Agarwal, CEO of Locobuzz. “This recognition is a testament to our dedication to pushing the boundaries of AI in customer experience management. Our partnership with Microsoft has been instrumental in our journey, and we look forward to continuing to drive innovation in this space.”
Locobuzz employs AI as a valuable copilot, assisting agents in various tasks. The AI system can summarize conversations, suggest next steps, and recommend appropriate responses, even translating them into multiple languages. This innovative approach is powered by Azure GPT APIs, which drive Locobuzz’s AI solutions, enabling seamless and effective communication across different languages and contexts.
“At Locobuzz, our vision is to empower businesses with deeper insights into their digital data,” said Nitin Agarwal, CTO at Locobuzz. “We aim to enable companies to understand what works, identify areas for improvement, and automate content categorization for enhanced decision-making. We are committed to helping our customers unlock the full potential of their data to stay ahead in the digital landscape.”
Locobuzz’s AI solutions have delivered measurable results for clients, showcasing their impact on operational efficiency and customer satisfaction. Clients have reported a 20-30% reduction in average handle time (AHT) and a 25-40% increase in agent productivity. These improvements are a testament to the effectiveness of Locobuzz’s AI-driven approach, which combines predictive analytics and real-time sentiment analysis to empower businesses in making data-driven decisions and enhancing customer loyalty.
By continuously enhancing its platform with advanced AI capabilities, Locobuzz remains at the forefront of innovation in customer experience management. The company’s commitment to leveraging cutting-edge technology ensures that businesses can navigate the evolving digital landscape and meet the dynamic needs of their customers, ultimately driving success and growth in the competitive CXM industry.
