ServiceNow, a leading AI platform for business transformation, and Boomi, a frontrunner in intelligent integration and automation, have announced a strategic commitment to jointly enhance customer experiences through AI-driven self-service solutions. This collaboration will include ServiceNow’s Technology Provider Service Management (TPSM) and Boomi’s utilization of the ServiceNow App Engine to deliver streamlined customer support and improved self-service.
Modern enterprises face significant challenges with time-consuming manual processes and fragmented systems, leading to data silos that hinder innovation and degrade customer experiences. A recent IDC report reveals that only 12 percent of organizations connect customer data across departments. However, AI is emerging as a powerful catalyst for operational efficiency, driving connection and collaboration at scale.
Boomi’s implementation of the Now Platform and ServiceNow’s AI-powered TPSM offering aims to revolutionize customer support and expand self-service options. Through ServiceNow’s unified platform, Boomi will break down silos and streamline internal processes, facilitating better, faster, and more efficient collaboration. This integration will also reduce manual work through intelligent automation. Boomi plans to use ServiceNow’s App Engine to develop workflows within its Master Data Hub, a cloud-native data management platform, enhancing user experience.
“As customer expectations evolve, businesses require simple, agile, and easy-to-use solutions to meet those needs,” said Paul Fipps, President, Global Industries and Strategic Growth at ServiceNow. “We’re excited to work with Boomi to revolutionize their customer experience with the Now Platform and collaborate on innovations that will advance business automation. By combining Boomi’s industry-leading API Management with ServiceNow’s suite of intelligent automation solutions, we’re providing a more robust toolset for creators and app developers.”
“Simplifying and streamlining complex business processes is at the core of what Boomi aims to achieve for our customers,” said Steve Lucas, CEO at Boomi. “By integrating our intelligent Integration and Data Hub platform with ServiceNow’s powerful automation solutions, we deliver self-service workflows, eliminate silos, enhance collaboration, and drive operational efficiency. This collaboration empowers both Boomi and ServiceNow customers to harness the full potential of AI and automation, setting the stage for a new era of seamless, personalized business transformation built on reliable and trusted data.”
ServiceNow will also introduce Boomi’s advanced, lightweight API Management (APIM) solution to its customers, enhancing ServiceNow’s suite of intelligent automation solutions. Boomi’s modern APIM platform offers a centralized view of users’ API landscapes, enabling creators to discover, provision, and secure their APIs efficiently. These new offerings are expected to be available later this year.
