Month: February 2025

Zendesk, a leading customer service and experience platform, announced new AI-driven initiatives aimed at revolutionizing customer engagement. During the Zendesk AI Summit in New York City, the company introduced AI-powered agents and copilots, as well as an advanced voice agent capable of handling customer conversations autonomously. CEO Tom Eggemeier noted a shift in focus for businesses, stating […]

The Melbourne Convention Bureau (MCB) is excited to announce the appointment of Nicolena Oborn as its new Chief Sales and Customer Experience Officer, a key role aimed at enhancing global sales strategy and improving customer experience. This appointment highlights MCB’s commitment to reinforcing Melbourne’s position as a premier international destination for business events, while also […]

Avaya, a worldwide leader in enterprise CX solutions, revealed its vision for the future of customer experience, orchestrated by AI.Unveiled at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept showcases what’s possible, demonstrating how the collaboration between human intelligence and artificial intelligence can revolutionize the management of customer experience at the contact center level. This innovation, […]

Bajaj Allianz Life Insurance has joined forces with MoEngage to enhance customer interactions with greater context and precision, ultimately elevating the overall customer experience (CX) across digital platforms. With a strong focus on becoming more customer-centric and increasing awareness and adoption of insurance products in India, particularly in Tier 2 and Tier 3 cities, Bajaj Allianz Life Insurance […]

Pepperfry has announced a strategic collaboration with Infra.Market. This partnership aims to create an enhanced customer experience by offering a broader range of products and services, making it easier for customers to find all their home-related needs in one place. The collaboration will integrate Pepperfry’s offerings within Infra.Market stores, while IVAS products will feature in […]

Honeywell has introduced three next-generation handheld mobile computers—CT37, CK67, and CK62—designed to enhance workforce efficiency and optimize operations in demanding environments such as warehouses and retail spaces. These devices are engineered to run advanced artificial intelligence (AI) applications, enabling employees to streamline workflows and accelerate on-the-job learning. The launch reflects Honeywell’s strategic focus on key […]

RLC Residences has teamed up with Salesforce to transform its customer experience. “This collaboration began with a singular goal—to implement a customer-first approach at every touchpoint, ensuring that each interaction, from the initial inquiry to post-move-in support, is a seamless and delightful experience,” said Chad Sotelo, Senior Vice President and Business Unit General Manager of […]

JSW MG Motor India has launched two generative AI chatbots, Avira and Vir. Developed in partnership with Google Cloud India, these advanced digital assistants are designed to transform the way customers interact with the brand. With this launch, JSW MG Motor India has become the first car manufacturer in India to adopt such innovative AI […]

WhatsApp is transforming the customer experience landscape by integrating AI technology, enabling businesses to provide personalized, 24/7 support to online shoppers. With its vast global reach and intuitive interface, WhatsApp has long been a popular communication tool, but the introduction of AI-powered chatbots is taking customer engagement to the next level. This integration is particularly […]

Cisco has introduced a range of AI-powered features in its contact center solutions, including the Webex AI Agent, AI Agent Studio, and Cisco AI Assistant, enhancing its Webex Contact Center offerings. These AI-driven solutions leverage advanced conversational intelligence and automation to improve customer interactions, streamline issue resolution, and boost overall customer satisfaction. This development aims […]