Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its partnership with Vodafone Idea (Vi) to modernize the telecom giant’s business support system (BSS) through an AI-driven, future-ready platform.
The five-year strategic collaboration aims to enhance customer experience by embedding intelligence, automation, personalization, and agility into Vi’s operations, while accelerating the rollout of new products and services.
The transformation will leverage TCS HOBS™ as the digital backbone to deliver agility, stability, and seamless integration across customer touchpoints, and TCS TwinX™, powered by AI and ML, to enable scenario simulation, data-driven intelligence, and hyper-personalized customer interactions. Together, these platforms will ensure faster service delivery, resilient performance, and adaptability to evolving customer needs.
Jagbir Singh, Chief Technology Officer, Vodafone Idea Limited, said:
“This collaboration marks a turning point in our journey to redefine digital customer experience. By modernizing our BSS with AI-driven innovations, Vi is setting new benchmarks for delivering smarter, faster, and more personalized services, while strengthening our focus on operational excellence and innovation.”
With over 25 years of experience in the Communications, Media, and Information Services (CMI) sector, TCS supports telecom operators in 45 countries, serving more than a billion subscribers globally. Its expertise spans modernization, OSS, networks, IT, and end-to-end operations.
Highlighting the long-standing relationship, Ujjwal Mathur, President & Country Head – India Business, TCS, said:
“Our engagement with Vodafone Idea is built on a 15-year foundation of trust and collaboration. With TCS HOBS™ and TwinX™, we are enabling Vi to unlock AI-driven transformation across customer engagement and operations. This initiative reinforces our commitment to innovation and growth in India’s telecom sector.”
The partnership aligns with TCS’ vision of creating “Made in India, for India, and for the World” solutions—focusing on sustainability, security, and sovereignty while fueling digital innovation and global competitiveness.
