Amperity, a leading AI-powered customer data cloud platform, has introduced a new suite of AI assistants and real-time engagement capabilities designed to help brands respond instantly to customer behavior and interactions. Announced at the Amplify 2026 conference, the latest innovations aim to bridge the gap between customer insights and immediate action. The newly launched capabilities […]
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Accenture has announced a strategic investment in Netomi through Accenture Ventures, alongside a partnership aimed at accelerating enterprise adoption of agentic AI in customer experience (CX). The collaboration is designed to help organizations modernize how they engage with customers by embedding Netomi’s AI-driven platform seamlessly into existing systems and touchpoints—without disrupting ongoing operations. The move […]
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VistaXM is emerging as a key force in reshaping how IT solution providers leverage customer experience (CX) to drive revenue and long-term growth. Its CX-as-a-service model is helping partners move beyond traditional feedback systems to actionable business intelligence. At ePlus—ranked No. 30 on the CRN 2025 Solution Provider 500—this transformation is already visible. According to […]
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Dubai-based airline flydubai has entered into a strategic collaboration with Amperity, a leading AI-driven customer data platform, to modernize its customer data management framework and elevate the overall passenger experience. The initiative forms part of the airline’s broader digital transformation strategy focused on innovation and customer-centric growth. The partnership integrates flydubai’s vision for enhanced customer […]
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Levi Strauss & Co. has announced a strategic collaboration with Microsoft to create a unified agentic AI platform aimed at transforming operations and elevating both retail and digital customer experiences. At the core of this initiative is a centralized “super-agent” integrated into Microsoft Teams and powered by Microsoft Azure. The system will combine multiple intelligent […]
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Meta, L’OCCITANE and Omnichat have spotlighted a major shift in customer engagement across Asia-Pacific — loyalty now lives inside everyday conversations on WhatsApp. The insights were revealed at the third Commerce Leadership Forum, recently hosted at Meta’s Singapore hub by Omnichat, a leading AI-powered omnichannel messaging platform. The forum gathered senior leaders from the retail, […]
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Bendigo Bank has announced a major extension of its long-standing partnership with Google Cloud through a new multi-year agreement aimed at accelerating digital transformation, boosting workforce capabilities, and strengthening cybersecurity across the organisation. The expanded collaboration builds on Google Cloud’s current role as the bank’s core digital infrastructure provider. With this foundation in place, Bendigo […]
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Etihad Salam Telecom Company (Salam), a key player in Saudi Arabia’s telecommunications landscape, has entered into a strategic partnership with Quality Business Solutions (QBS) to jointly develop Salam CX — the Middle East’s first Arabic-first, AI-powered customer experience platform. The collaboration was formalised through a Memorandum of Understanding (MoU) aimed at redefining how businesses and […]
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Icreon, a global leader in digital transformation and innovation, has announced the promotion of Steve Lamensdorf to Chief Experience Officer (CXO). In this expanded leadership role, Lamensdorf will spearhead Icreon’s customer experience (CX) strategy—enhancing innovation, customer engagement, and excellence across all client interactions while reinforcing the company’s vision of accelerating Digital Velocity. “Steve has been […]
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In a move that underscores the growing importance of trust and clarity in customer interactions, Tune Talk, Malaysia’s fastest-growing mobile network operator, has announced a strategic partnership with Truecaller, the global leader in trusted communication solutions. The collaboration is designed to transform how Tune Talk engages with its customers by ensuring every interaction is transparent, […]
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