In a move that underscores the growing importance of trust and clarity in customer interactions, Tune Talk, Malaysia’s fastest-growing mobile network operator, has announced a strategic partnership with Truecaller, the global leader in trusted communication solutions.
The collaboration is designed to transform how Tune Talk engages with its customers by ensuring every interaction is transparent, secure, and easily recognizable.
Through the Truecaller Customer Experience Solution, Tune Talk will now display verified business caller IDs on customer devices — including the company’s name, logo, and call purpose — enabling users to immediately identify genuine communications from the brand. Features like Business Profile, Call Reason, and Call Me Back will further enhance clarity and convenience, ensuring customers always know who’s calling and why.
This initiative will cover both inbound and outbound communications, setting a new standard for customer engagement and trust in Malaysia’s telecom landscape. By integrating Truecaller’s verification capabilities, Tune Talk aims to eliminate uncertainty in customer interactions, drive safer engagement, and reinforce its commitment to transparency and reliability.
Gurtaj Singh Padda, Co-founder & CEO of Tune Talk, shared:
“Trust lies at the heart of our relationship with customers. As we continue to expand and innovate, ensuring our users feel safe and confident when engaging with us remains our top priority. Partnering with Truecaller empowers us to strengthen that trust, offering greater transparency and assurance in every conversation.”
Echoing this sentiment, Priyam Bose, Global Head – GTM & Developer Products at Truecaller, commented:
“At Truecaller, we believe that every great customer experience starts with trust. This collaboration with Tune Talk empowers Malaysian businesses to build secure, transparent, and meaningful connections with their customers, helping them communicate with greater confidence and credibility.”
With this partnership, Tune Talk reinforces its mission to enhance customer experience through technology-driven innovation — building stronger, long-term relationships rooted in trust and transparency.
