Aramex Expands Global Customer Experience Capabilities with Sprinklr Partnership
admin May 16, 2025
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Aramex Expands Global Customer Experience Capabilities with Sprinklr Partnership

Aramex has deepened its collaboration with Sprinklr, a leading Unified Customer Experience Management (Unified-CXM) platform, to enhance its digital customer service strategy across more than 65 countries. This strategic alliance is a major milestone in Aramex’s digital transformation journey, aimed at providing intelligent, real-time, and scalable customer support through advanced AI technologies. With the integration […]

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Zoho Enhances CX Platform with Advanced Generative AI and Workflow Automation through Zia
admin May 15, 2025
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Zoho Enhances CX Platform with Advanced Generative AI and Workflow Automation through Zia

Zoho Corporation has rolled out powerful new generative AI and workflow orchestration capabilities across its customer experience (CX) platform, driven by its proprietary AI engine, Zia. These enhancements are designed to simplify and expand CRM adoption across entire organizations—not just sales teams—by empowering all employees to interact with and customize the platform using natural language […]

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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience
admin May 14, 2025
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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience

TaskUs, Inc., a leading provider of digital outsourcing and next-gen customer experience solutions, has announced strategic partnerships with Decagon and Regal, two cutting-edge agentic AI platform companies. These alliances mark a significant step forward in TaskUs’ mission to revolutionize customer support through intelligent automation and AI augmentation. Building on its newly launched Agentic AI Consulting Practice, TaskUs will leverage the […]

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E& enterprise and Infobip Unveil Next-Gen Customer Engagement Hub for UAE and Saudi Markets
admin May 9, 2025
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E& enterprise and Infobip Unveil Next-Gen Customer Engagement Hub for UAE and Saudi Markets

e& enterprise, in collaboration with global communications platform Infobip, has introduced a unified Customer Engagement Hub aimed at transforming how businesses across the UAE and Saudi Arabia engage with their customers. This new hub enables brands to deliver hyper-personalized content by leveraging deep customer insights, behavioral data, and preferences. The platform integrates key communication channels—including […]

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Beyond Digital: Vijaybahu Joshi on India’s Need for Human Touch in Customer Experience
admin May 8, 2025
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Beyond Digital: Vijaybahu Joshi on India’s Need for Human Touch in Customer Experience

CXNet presents an exclusive interview with Vijaybahu Joshi, Associate VP & Head of Experience Design at Jio Platforms Ltd. In this thought-provoking conversation, Joshi challenges the widespread adoption of Western CX models in India and makes a compelling case for bringing back the human element in customer experience. KEY INSIGHTS: Joshi shares powerful examples – […]

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Kotak Mahindra Bank appoints Kamlesh Vora as Senior EVP & Head of Customer Experience, Risk, Process & Controls
admin May 7, 2025
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Kotak Mahindra Bank appoints Kamlesh Vora as Senior EVP & Head of Customer Experience, Risk, Process & Controls

In a strategic move to further bolster its focus on customer-centric transformation and operational excellence, Kotak Mahindra Bank has announced the appointment of Kamlesh Vora as the Senior Executive Vice President and Head – Customer Experience, Risk, Process & Controls. With over 20 years of diverse leadership experience, Kamlesh brings to the role a deep understanding of customer experience (CX), […]

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THOR industries Repositions Entegra Diesel Manufacturing at Tiffin to Boost Quality and Customer Experience
admin May 6, 2025
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THOR industries Repositions Entegra Diesel Manufacturing at Tiffin to Boost Quality and Customer Experience

THOR Industries, Inc. announced a strategic realignment within its portfolio of motorhome brands with the goal of improving production efficiency and upholding high standards of customer satisfaction. As part of this project, Tiffin Motorhomes will take over production of Entegra Coach’s diesel Class A motorhomes at Jayco, Inc.’s Red Bay, Alabama factory. This shift is […]

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Abhishek Bhasin Takes Charge as Vice President – Brand & App Performance Marketing at MakeMyTrip
admin May 5, 2025
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Abhishek Bhasin Takes Charge as Vice President – Brand & App Performance Marketing at MakeMyTrip

In a strategic move reflecting the company’s focus on strengthening its digital brand presence and app ecosystem, MakeMyTrip has announced the elevation of Abhishek Bhasin to the position of Vice President – Brand & App Performance Marketing. This appointment marks a significant milestone in Bhasin’s professional journey with the company, where he has been a key contributor for over five […]

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