OpenAI has appointed Sheeladitya Mohanty as its India Marketing Lead, underscoring the company’s commitment to expanding in one of its fastest-growing markets. The move comes as OpenAI prepares to open its first Indian office in New Delhi later this year. Mohanty, a seasoned marketing professional with over 15 years of experience, announced his new role […]
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Artificial Intelligence (AI) continues to reshape industries by automating repetitive tasks, enabling predictive insights, and driving smarter decision-making. Qniverse, a global frontrunner in Quality Assurance (QA) and digital transformation, has announced its leap forward in leveraging AI to set new benchmarks for enterprise-grade quality across the globe. AI-Powered Quality Transformation At Qniverse, quality is not […]
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IntegriChain, a leading provider of net revenue optimization solutions for the life sciences sector, has announced a major leadership transition in its Product and Technology division, reaffirming its focus on innovation and customer value. Effective August 18, 2025, the company has appointed Shai Fiss as its new Chief AI and Technology Officer (CAIO & CTO). […]
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Ankesh Kumar joins Ingram Micro India as Director and Chief of Marketing with the purpose of developing an integrated marketing strategy that is consistent with the company’s market goals and focuses on brand, digital, and ecosystem engagement. Ingram Micro is a platform-based global technology distributor and services provider that primarily provides a diverse variety of […]
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Milind Pande, who previously managed the marketing charter for Amazon Web Services (AWS)’s Independent Software Vendors cohort of customers in India, will now lead the company’s broad marketing portfolio, spanning industries and customer maturity, including brand positioning, demand generation, thought leadership, and go-to-market strategies across India and South Asia as the head of marketing for […]
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𝐅𝐫𝐨𝐦 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬 𝐭𝐨 𝐩𝐚𝐲𝐨𝐮𝐭𝐬, 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐂𝐗 𝐢𝐬 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠. 𝐒𝐚𝐧𝐣𝐚𝐲 𝐓𝐢𝐰𝐚𝐫𝐢, Group Head: Retail & Group Operations, Customer Experience(CX) & Reinsurance at 𝐇𝐃𝐅𝐂 𝐋𝐢𝐟𝐞, dives deep into the evolution of customer experience in the insurance industry—from onboarding to claims, from AI-driven personalization to the integration of blockchain and health tech. This is a must-watch for CX […]
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Feng-hsiung Hsu, a doctoral scholar at the Carnegie Mellon University developed a chess-playing supercomputer called Chipset in 1985. It later evolved into IBM’s Deep Blue in 1997 which checkmated the then world chess champion Garry Kasparov. The world caught its first big glimpse of AI’s competitive edge. It wasn’t just a machine winning a game; […]
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American Airlines and Mastercard have formally extended their long-standing collaboration—spanning almost four decades—with a renewed agreement aimed at offering richer, more secure, and better-personalized travel experiences for AAdvantage® cardholders. Under the updated deal, Mastercard continues as the exclusive payments network behind American’s co‑branded credit cards. The renewed partnership emphasizes integrating Mastercard’s payment infrastructure, analytics capabilities, and real-time […]
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Cognizant has strengthened its partnership with Lineage, Inc., the world’s largest temperature-controlled warehouse REIT, to drive a new era of customer experience in cold chain logistics. This collaboration focuses on leveraging cutting-edge technologies, including Agentic AI solutions, to enhance service reliability and deliver innovative customer support models. Redefining Standards in Cold Chain Logistics According to Surya Gummadi, President […]
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Singapore Airlines has partnered with Qualtrics in a strategic three-year agreement aimed at redefining its customer experience (CX) approach through advanced data analytics, artificial intelligence (AI), and integrated feedback systems. The move aligns with the airline’s broader vision to deliver more personalized and seamless travel experiences in an increasingly digital-first world. Omnichannel Feedback and AI-Powered […]
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