Welcome to CXNET Conversations, where we bring you deep insights from global leaders shaping the future of customer experience, AI, digital transformation, and marketing innovation. In this episode, Nidhi Shail Kujur, Senior Editor at CXNET, sits down with Soumyajit Dey, Global Head of Digital Campaign Delivery & AI for Marketing at ThoughtWorks, to decode how […]
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Bendigo Bank has announced a major extension of its long-standing partnership with Google Cloud through a new multi-year agreement aimed at accelerating digital transformation, boosting workforce capabilities, and strengthening cybersecurity across the organisation. The expanded collaboration builds on Google Cloud’s current role as the bank’s core digital infrastructure provider. With this foundation in place, Bendigo […]
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The Kroger Co. has unveiled a refreshed eCommerce strategy designed to streamline the online shopping experience, attract new customers, and strengthen profitability across its digital operations. The retailer expects these strategic shifts to contribute nearly $400 million in additional eCommerce operating profit by 2026, enabling further investments in lower prices, enhanced store conditions, and improved operational […]
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Etihad Salam Telecom Company (Salam), a key player in Saudi Arabia’s telecommunications landscape, has entered into a strategic partnership with Quality Business Solutions (QBS) to jointly develop Salam CX — the Middle East’s first Arabic-first, AI-powered customer experience platform. The collaboration was formalised through a Memorandum of Understanding (MoU) aimed at redefining how businesses and […]
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Icreon, a global leader in digital transformation and innovation, has announced the promotion of Steve Lamensdorf to Chief Experience Officer (CXO). In this expanded leadership role, Lamensdorf will spearhead Icreon’s customer experience (CX) strategy—enhancing innovation, customer engagement, and excellence across all client interactions while reinforcing the company’s vision of accelerating Digital Velocity. “Steve has been […]
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In a move that underscores the growing importance of trust and clarity in customer interactions, Tune Talk, Malaysia’s fastest-growing mobile network operator, has announced a strategic partnership with Truecaller, the global leader in trusted communication solutions. The collaboration is designed to transform how Tune Talk engages with its customers by ensuring every interaction is transparent, […]
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Zonda, a leading provider of data-driven housing market intelligence and digital solutions for the homebuilding sector, has announced the acquisition of Eliant, Inc., a recognized leader in customer experience (CX) management for homebuilders. This strategic move strengthens Zonda’s mission to enhance the homebuying journey by leveraging customer insights to help builders improve operations, boost satisfaction, […]
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Tata Consultancy Services (TCS) has strengthened its strategic alliance with Morrisons, one of the UK’s leading supermarket chains, through a new five-year agreement aimed at driving large-scale digital transformation and elevating customer experience across its 500 stores serving over 11 million customers weekly. As part of this extended partnership, TCS will help modernise and integrate […]
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MTN has successfully migrated its Enterprise Value Analytics (EVA) platform in South Africa to Microsoft Azure, marking a major step in the company’s digital transformation journey. The move aims to strengthen MTN’s capabilities in leveraging data-driven intelligence to enhance customer experience, improve operational efficiency, and ensure the ethical use of AI. The new cloud-based EVA 3.0 platform, […]
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e& UAE, the leading telecom operator and the flagship brand of global technology group e&, has entered into a strategic partnership with KredosAi, a human-centric artificial intelligence platform, to transform how it connects with customers. The two companies have signed a Memorandum of Understanding (MoU) to co-develop an AI-powered personalised communication platform designed to deliver faster, more empathetic customer support […]
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